Ana Pascal
Receptionist
Chișinău
Summary
Goal-driven receptionist with strong background in managing busy reception areas and multi-line telephone systems. Security-conscious with a flexible and resourceful approach.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
Front Office Trainee
Atlantica Imperial Hotel
2024.05 - Current
- Enhanced guest satisfaction by providing exceptional front desk service and addressing inquiries promptly.
- Handled challenging situations effectively, resolving guest complaints in a professional manner.
- Developed strong rapport with guests, leading to positive reviews and repeat business for the hotel.
Front Office Receptionist
Qosmo Hotel
2023.08 - 2024.04
- Interacted with customers by phone, email, or in-person to provide information.
- Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Completed all tasks in compliance with company policies and procedures.
- Trained new team members on company procedures, customer service and issue resolution.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Front Office Agent
Radisson Blu Leogrand Hotel
2022.07 - 2023.06
- My position implies greeting guests,performing check-in/check-out procedure,fulfilling the arrival-departure procedure of guests and assisting them from arrival to departure,processing accurately the payments, handling all guests issues in an immediate,gracious and professional manner
- Provided customer service to satisfy the guest's needs,showing 'Yes I Can' spirit and creating memorable moments during the guest's stay.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Assisted associated departments with clerical and administrative support.
Education
High School Diploma -
University of State of Medicine And Pharmacy
Chisinau, Moldova 2022.09 - 2023.06
Associate of Arts - Hospitality & Business Management
American Academy of Hospitality
Brasov, Romania 2023.09 - Current
Skills
Deligent and courteous worker with 1 year of experience in hospitality.
Focused on improving my own skills and progressing in career.
Implementing new concepts and creating the welcoming atmosphere for guests.
Excited to leverage exceptional customer service skills and experience to join your team.
Certification
English course, American Language Center
September 2015 - June 2021
I have graduated the Academy of Foreign Languages in English with C1
level.Having a wide experince in talking to native speakers and practising
the language.
Italian course, Quo Vadis-Language Center
March 2023 - Current
I have started learning Italian since the primary school as I studied it in
institution with a bias in Italian language.I took up the Italian course to
enhance my conversional skills and be uent in this language.
Accomplishments
- Improved guest’s reviews by successfully handling customer complaints and finding individual approach for each one.
- Helped between departments to provide 5 stars service in professional manner.
- Implemented new concepts in order to keep up with the latest trends and satisfy the customer’s needs
Dance
I am former ballerina with 13 years of experience in dance industry. I used to be a dance trainer for 1 year providing individual and group classes of classical choreography and stretching. Participated with my crew in various regional and national contests. At the moment, mastering my skills and planning to inspire the dance culture in small communities.
Timeline
Front Office Trainee
Atlantica Imperial Hotel
2024.05 - Current
Associate of Arts - Hospitality & Business Management
American Academy of Hospitality
2023.09 - Current
Front Office Receptionist
Qosmo Hotel
2023.08 - 2024.04
High School Diploma -
University of State of Medicine And Pharmacy
2022.09 - 2023.06
Front Office Agent
Radisson Blu Leogrand Hotel
2022.07 - 2023.06
English course, American Language Center
September 2015 - June 2021
I have graduated the Academy of Foreign Languages in English with C1
level.Having a wide experince in talking to native speakers and practising
the language.
Italian course, Quo Vadis-Language Center
March 2023 - Current
I have started learning Italian since the primary school as I studied it in
institution with a bias in Italian language.I took up the Italian course to
enhance my conversional skills and be uent in this language.
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