Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anastasia Gasti

Hospitality & Service Industry
Agrinio

Summary

Energetic, friendly, personable, enthusiastic, organized, patient, responsible, dependable professional in regards with empathy skills and soft skills. Consistently providing quality care for the ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identify customer needs and delivering effective solutions to all problems. Excellent time management skills, multi-tasking, combined with with working well with other and ready to join a team or able to work independently. Address questions and concerns and procedures to resolve issues. Customer service expert with over 30 years of experience in service, retail, reservations, technical support and always willing and eager to learn new tasks. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.

Over 4 years of working in a small warehouse. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Bilingual, English and Greek. Willing to relocate to anywhere for the right job, and able to work anywhere in Europe, Canada and the United States of America (USA).

Overview

39
39
years of professional experience
2
2
Languages

Work History

Guest Service Representative

TUI
05.2023 - 10.2023
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Utilized property management software proficiently for efficient guest data management and reporting purposes.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Assisted guests with luggage and provided directions to rooms to enhance customer service.
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
  • Scheduled and confirmed restaurant reservations for guests.

Inbound Call Center- Customer Service Rep.

Booking.com
05.2021 - 07.2022
  • Researched customer issues to determine potential solutions and provided high-caliber customer service
  • Received incoming calls, accessed customer account information, and provided accurate and updated answers to all inquiries
  • Verified customer information prior to addressing account issues to support system security.
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Homemaker

Mother of 3 Children
06.2017 - 05.2021
  • Raising my children

Hair Stylist

Self Employed- From Home
07.2013 - 06.2017
  • Used active listening skills to determine client's needs and followed through in meeting requests
  • Determined the best hairstyle with customers based on complexion and face shape
  • Held friendly conversations with clients to generate repeat customers.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.

Warehouse Worker - Part Time

Gentlemen's Refinery
05.2013 - 05.2017
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Staged and sorted multiple types of products for loading.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Prepared products for shipment by packaging and labeling finished products in cardboard boxes or containers.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.

Salon Owner/Operator

Oceanside Hair
10.2011 - 07.2013
  • Built successful business from ground up using business acumen and industry-specificknowledge
  • Improved customer satisfaction and loyalty by building an atmosphere focused onpositive, memorable experiences.

Hair Stylist

Zeeba's Hair Design
08.2010 - 09.2011
  • Used active listening skills to determine client's needs and followed through inmeeting requests
  • Increased revenue by providing range of services, including shampooing, cutting,coloring
  • Held friendly conversations with clients to generate repeat customers
  • Homemaker, Mother to 3 children

Homemaker

Homemaker
01.2005 - 07.2010
  • Gave birth to 3 children during this 5 year hiatus.

Hair Stylist

Fantastic Sam's Las Vegas
08.2003 - 12.2004
  • Used active listening skills to determine client's needs and followed through inmeeting requests
  • Held friendly conversations with clients to generate repeat customers
  • Determined the best hairstyle with customers based on complexion and face shape.

Hair Stylist

Gina's Hair Salon
08.2002 - 07.2003
  • Managed side work, including dusting, cleaning, sweeping, and restocking productshelves
  • Maintained safety, hygienic, and sanitary standards while servicing clientele
  • Used active listening skills to determine client's needs and followed through inmeeting requests.

Inbound Call Center Agent

Alaska Airlines
10.2000 - 06.2002
  • Handled confidential customer information in positive, highly ethical, and professional manner
  • Used communications expertise to correctly identify customers' needs, accurately answer questions, and consistently provide exceptional experiences outpacing expectations
  • Built immediate connections with the prospective customer, creating trust by explaining offerings and answering questions.
  • Answered inbound calls to provide information, answer questions or discuss payment options.
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.

Hair Stylist

Self Employed- Scottsdale Plaza Resort
07.1997 - 06.2002
  • Taught customers about proper haircare and styling techniques to improveday-to-day satisfaction with cuts
  • Advised customers about current styling trends and optimal designs to flatter differentfaces
  • Connected closely with customers to deliver positive hairstyling and cuttingexperiences and build strong loyalty for repeat business.

Receptionist/ Assistant/ Stylist /Manager of Operations

O'Hair Salon
05.1984 - 07.1997
  • Pre-booked future appointments to increase repeat business.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
  • Coached employees to work together to carry out daily functions and meet service objectives.

Education

Bachelor of Science - Hospitality Management

University of Nevada, Las Vegas
Las Vegas

Diploma - Cosmetology

International Academy of Hair Design
Scottsdale, AZ

High School Diploma - General

Saguaro High School
Scottsdale, AZ

Skills

    Empathy and Soft Skills

Timeline

Guest Service Representative

TUI
05.2023 - 10.2023

Inbound Call Center- Customer Service Rep.

Booking.com
05.2021 - 07.2022

Homemaker

Mother of 3 Children
06.2017 - 05.2021

Hair Stylist

Self Employed- From Home
07.2013 - 06.2017

Warehouse Worker - Part Time

Gentlemen's Refinery
05.2013 - 05.2017

Salon Owner/Operator

Oceanside Hair
10.2011 - 07.2013

Hair Stylist

Zeeba's Hair Design
08.2010 - 09.2011

Homemaker

Homemaker
01.2005 - 07.2010

Hair Stylist

Fantastic Sam's Las Vegas
08.2003 - 12.2004

Hair Stylist

Gina's Hair Salon
08.2002 - 07.2003

Inbound Call Center Agent

Alaska Airlines
10.2000 - 06.2002

Hair Stylist

Self Employed- Scottsdale Plaza Resort
07.1997 - 06.2002

Receptionist/ Assistant/ Stylist /Manager of Operations

O'Hair Salon
05.1984 - 07.1997

Bachelor of Science - Hospitality Management

University of Nevada, Las Vegas

Diploma - Cosmetology

International Academy of Hair Design

High School Diploma - General

Saguaro High School
Anastasia GastiHospitality & Service Industry