Overview
Work History
Education
Skills
Timeline
Generic

Anastasia Gerakoudi

Retail Sales Associate
Thessaloniki,54

Overview

12
12
years of professional experience

Work History

Retail Sales Associate

Cosmital
04.2017 - Current
  • Manage outbound and inbound calls, redirect them or keep messages. Check, sort and reply to emails, process customer account and file documents in English and Greek.
  • Greeting customers and offering assistance, recommending products or merchandise, answering questions and addressing concerns, informing customers about sales, promotions and policies, demonstrate and explain how the product works.
  • Cash Handling, taking payments for purchases and packaging purchases. Monitor expenses and costs.
  • Processing orders, stocking merchandise and create displays as well as taking inventory and monitoring sales floor.
  • Leading a team of five members, providing guidance and giving instructions. Assigning daily tasks according to the business's needs.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Customer Services Representative

Diamant AE
02.2016 - 02.2017
  • Resolved customer complaints through Inbound/outbound calls and emails and handling escalated calls efficiently.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Making sure to meet all the KPI's.


Wellness Receptionist

Nana's Wellness Center
09.2012 - 06.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments (via phone and email), communicated with clients, and updated client records. Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.

Education

Certificate - Hairdressing School

Dimokritos EPAS
Thessaloniki
04.2001 -

Certificate - Aesthetics And Cosmetology

Dimokritos EPAS
Thessaloniki
04.2001 -

High School Diploma -

3rd High School 'Omiros'
Thessaloniki
04.2001 -

Lower Michigan B2 - English Education

Vironas
Thessaloniki
04.2001 -

Skills

Interpersonal Skills

  • I would certainly include punctuality and reliability, both at work and outside the work environment, among the strengths that characterize me
  • Identifying and analyzing a problem and taking effective actions even under stressful situations (lack of staff in particular periods, high volume of work due to seasonality)
  • Time management by prioritizing and evaluating urgent tasks
  • Team player who enjoys working closely with others but also being able to work independently
  • Excellent written and verbal communication skills, always taking into account the type of customer with whom I interface

Languages

Greek: Native (Written and verbal)

English

Written: B2

Verbal: B1

Spanish

Written: A2

Verbal: A2

Software and Application

MS Office (Word, Excell, Outlook, Power Point, One Note, Access)

Email: (mail merge, filters, folders and rules)

Social Media: Facebook, Twitter, Instagram

Softone: Platform CRM and ERP

Timeline

Retail Sales Associate

Cosmital
04.2017 - Current

Customer Services Representative

Diamant AE
02.2016 - 02.2017

Wellness Receptionist

Nana's Wellness Center
09.2012 - 06.2014

Certificate - Hairdressing School

Dimokritos EPAS
04.2001 -

Certificate - Aesthetics And Cosmetology

Dimokritos EPAS
04.2001 -

High School Diploma -

3rd High School 'Omiros'
04.2001 -

Lower Michigan B2 - English Education

Vironas
04.2001 -

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Anastasia GerakoudiRetail Sales Associate