ANASTASIA SELIGNAC
Athens
Summary
Dynamic and enthusiastic professional with a proven track record in managing projects from inception to completion, consistently delivering results. A diligent problem-solver who approaches challenges with resourcefulness and an organized mindset, fostering effective communication and collaboration within teams. Fluent in English, French, and Greek, with a strong ability to connect with diverse individuals, actively listen to their concerns, and develop tailored solutions. Eager to thrive in a challenging environment that encourages personal growth and provides opportunities to make a meaningful impact.
Overview
3
3
years of professional experience
Work History
Guest Service Agent
Westin Costa Navarino
03.2025 - 10.2025
- Delivered exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Assisted in managing front desk operations, ensuring efficient check-in and check-out processes.
- Collaborated with housekeeping and maintenance staff to ensure room readiness and meet guest expectations.
- Maintained knowledge of local attractions and services to provide guests with relevant recommendations.
- Handled cash transactions and managed billing processes with precision and attention to detail.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Utilized reservation systems ( Opera PMS ) to accurately process bookings and handle guest requests.
- Fostered positive relationships with guests, enhancing their overall experience at the hotel.
Concierge and Guest experience Supervisor
Vedema Luxury collection Resort Marriott
04.2024 - 09.2024
- Writing reports on guests experiences ( GXP )
- Coordinated special requests and amenities to meet individual guest preferences.
- Collaborated with team members to streamline operations and improve guest interactions.
- Compiled guest feedback and suggestions, contributing to service improvements and enhancements in guest satisfaction.
- Provided personalized recommendations for dining, entertainment, and local attractions, tailored to guest preferences and requirements.
- Facilitated communication between hotel departments to address guest needs, coordinating housekeeping, maintenance, and room service effectively.
- Assisted in planning and coordinating on-site events, from small meetings to large banquets, tailoring arrangements to client specifications.
- Managed concierge software systems to track guest requests and service outcomes efficiently.
- Developed relationships with local businesses to provide guests exclusive access and deals.
- Checked guests in and out ( Opera PMS ) when reception was busy
- Provided language translation services as needed, easing communication barriers for international guests.
Front office agent
Four Seasons Astir
05.2023 - 07.2023
- Answered numerous emails concerning reservations on a daily basis
- Participated in team meetings to discuss performance goals and guest feedback.
- Greeted guests and managed front desk operations, ensuring smooth check-in and check-out processes.
- Handled guest inquiries and resolved issues promptly to enhance overall satisfaction.
- Coordinated reservations and maintained accurate room assignments using property management systems.
- Monitored lobby activities to maintain a welcoming atmosphere for all guests and visitors.
- Implemented a system to track lost-and-found items more effectively, increasing the return rate of lost belongings to their rightful owners.
- Processed payments accurately and efficiently, minimizing billing discrepancies and disputes.
Operator
Indagro
06.2022 - 07.2022
- I interned in the company Indagro for a month in the operations department
- Answered multiple international phone calls and emails
- Drafted contracts following the traders needs and instructions
- Maintained organized files and records, enhancing retrieval efficiency for team members.
- followed the shipping operation throughout its process
Education
High School Diploma - Humanities
St Lawrence College
Vari 06.2021
Minor - American Literature
Deree
Agia Paraskevi09.2024
Minor - Psychology
Deree
Agia Paraskevi, Greece09-2024
Bachelor - Hospitality And Tourism Management
BCA
Athens, Greece10-2026
Skills
- Collaborative teamwork
- Effective communication
- Skilled in resolving conflicts
- Quick learner
- Multilingual proficiency
- Effective multitasking
- Analytical reasoning
- Flexible and Adaptable
- Complaint handling
- Guest services
- Driven individual
- MS Office
- GXP
- Opera MS
Languages
English
Native or Bilingual
French
Native or Bilingual
Greek
Native or Bilingual
Driving licence
Category B auto
Timeline
Guest Service Agent
Westin Costa Navarino
03.2025 - 10.2025
Concierge and Guest experience Supervisor
Vedema Luxury collection Resort Marriott
04.2024 - 09.2024
Front office agent
Four Seasons Astir
05.2023 - 07.2023
Operator
Indagro
06.2022 - 07.2022
High School Diploma - Humanities
St Lawrence College
Minor - American Literature
Deree
Minor - Psychology
Deree
Bachelor - Hospitality And Tourism Management
BCA