Anastasia Taylor

Work History

Sales and Account Manager

Parenta

Remote

01.2022 - Current

Collaborated with upper management to implement continuous improvements and exceed team goals.
Led crisis management team and provided quick turnaround solutions.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Directed sales support staff in administrative tasks to help sales reps close deals.
Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Evaluated costs against expected market price points and set structures to achieve profit targets.
Managed sales promotions and marketing strategies on major social media sites.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Forecasted sales and established processes to achieve sales objectives and related metrics.
Managed revenue models, process flows, operations support and customer engagement strategies.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Performed competitive analyses and adjusted sales and marketing strategies accordingly.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
Developed compelling presentation decks to gain approval for ideas and communicate results.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Prepared sales presentations for clients showing success and credibility of products.
Cultivated and maintained strategic alliances with key partners and vendors.
Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Managed accounts to retain existing relationships and grow share of business.
Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Analyzed sales and marketing data for improved strategies.
Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
Built relationships with customers and community to establish long-term business growth.
Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Developed sales strategy based on research of consumer buying trends and market conditions.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Offered advice and assistance to customers, paying attention to special needs or wants.
Educated customers about billing, payment processing and support policies and procedures.
Followed up with customers about resolved issues to maintain high standards of customer service.
Managed timely and effective replacement of damaged or missing products.
Investigated and resolved customer inquiries and complaints quickly.
Met customer call guidelines for service levels, handle time and productivity.
Updated account information to maintain customer records.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Sought ways to improve processes and services provided.
Developed and updated databases to handle customer data.
Implemented and developed customer service training processes.
Investigated and resolved accounting, service and delivery concerns.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Increased efficiency and team productivity by promoting operational best practices.
Answered constant flow of customer calls with minimal wait times.
Cross-trained and provided backup support for organizational leadership.

Sales and Account Manager

Spetz

08.2020 - 01.2022

With this role i have many responsibility's, i deal with over 300 accounts that I have gained within the time i have been at the company
I have responsibility to maintain my standards
Talking to businesses of all sizes I'm able to show the advantages when they join the company with lead generation and a platform that we offer that they can bring many lucrative opportunities to the business
Over exceeding targets daily and maintain this standard is always something i will continue to do
Being the account manager also for the sales i gain is a responsibility as we have a lot of retention and able to turn this round if they have any issues with problem solving and resolving complaints daily addressing any problems and client questions, I have a good ability to negotiate with clients on plans and options that will work better for them and their business
Building a relationship with my clients to maintain the trust in not just me but the company also
I also have partnered with managers to also look at different strategies and also new ideas that can also benefit the business that have been put in place to help the business grow
Global lead company
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Managed accounts to retain existing relationships and grow share of business.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Developed sales strategy based on research of consumer buying trends and market conditions.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Implemented systems and procedures to increase sales.

Business Owner

Kavos Beauty and wellness center

06.2016 - 12.2019

I relocated to Corfu Greece for a new start in life and to experience new skill and culture, I opened a salon in Corfu mainly summer season was the busiest time for work it gave me the opportunity to learn a new language and management / ownership skills also marketing and promotions of my own business.
Put together realistic budgets based upon costs and fees for successfully operating business.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Assisted in recruiting, hiring and training of team members.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Worked with marketing teams to create print and online advertisements to bring in new customers.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Debt Management Specialist

Eon energy

01.2013 - 04.2016

I changed roles within the company to the business PAYG which has given me an insight to the metering side of the business also was a more challenging role to most the accounts being delt with had finical struggles working to overcome the problems and looking for a better solution
I have worked on both an outbound dialer and also inbound receiving calls, the job has involved,
Change of tenancy, meter configurations,
Pro-actively contacting customers to discuss balances, reasons for none payment, and their ability to pay for future usage
Logging complaints from customer and advising of out complaint handling procedure and their options once a complaint has been raised
I have regularly exceeded targets for payg and many other targets also including my cash targets and direct debits,
I have been involved and had many responsibility-s, during my time with eon included the charity events and organizing office events, also have done my evac chair certificate
Received and submitted customer payments to further reduce open account balances.
Calculated clients' available monthly income to meet debt obligations.
Assisted clients with filing for bankruptcy and other debt-relief options.
Responded to client concerns and questions about credit scores and methods to improve numbers.
Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions or payment plans.
Developed strong organizational and communication skills through coursework and volunteer activities.
Paid attention to detail while completing assignments.
Received and submitted customer payments to further reduce open account balances

Telephone Sales Executive

Unicom

03.2010 - 03.2013

Here I made outgoing calls to businesses to sell them telephone packages, this involved a detailed fact find about their business and needs to enable me to demonstrate cost savings with the packages I recommended
I was successful in this position and was number 2 in the UK.- I left this position due to relocating.
Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
Recorded and updated customer information in online systems.
Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
Called prospective customers in designated market area to qualify leads.
Built relationships with customers using strong persuasion and active listening skills.
Recorded contact information of customers and potential customers in internal database.
Qualified leads and set up customer appointments for outside sales team.
Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Answered calls, took messages, and transferred calls to correct individuals.
Answered questions about company offerings with knowledgeable responses about products and services.
Completed daily cold calling and outreach to build sales pipeline.

Assistant Manageress

The Ingate Freehouse

10.2009 - 02.2010

Beginning as a member of the bar staff I quickly showed an interest and willing to learn and once a vacancy became available managed the bar and staff members.- I was a key holder to the main building.

Summary

Overview

Work History

Sales and Account Manager

Sales and Account Manager

Business Owner

Debt Management Specialist

Telephone Sales Executive

Assistant Manageress

Education

NVQ 1, 2 AND 3 - Cosmetology

GCSES - B- D -

Skills

Languages

Timeline

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