Anastasia Tzintzidou
AML Transaction Monitoring Manager
Pal.Faliro, Greece
Summary
Transaction Monitoring professional, with more than 20 years of banking experience in various positions, equipped with in-depth knowledge of all banking activities and services. Proficient in best practices, market trends, regulatory requirements and extensive understanding of AML/CTF risks associated with all the range of Bank's operations and products. Skilled Manager of Teams and Units especially focused on unusual transactional activity, alerts prompt and proper handling and SARs fillings.
Results-focused, with strong communication skills, training competencies organizational and problem solving capabilities and experience in directing and improving operations through effective employees collaboration.
Overview
23
23
years of professional experience
10
10
Certifications
Work History
Transaction Monitoring Manager
Alpha Bank SA
Athens
04.2021 - Current
- Lead the Bank's Transaction Monitoring Unit
- Propose AML scenarios improvements, threshold adjustments and endorse new scenarios according to the market trends.
- Analyze customer data, evaluate and improve AML alerts generation, develop recommendations for CRR and EDD procedures
- Oversee and review the investigating reports of the Transaction Monitoring Unit as the 1st LoD. Inspect quality and accuracy of Suspicious Activity Reports for final reviews by the 2nd LoD, Internal Audit and BoG.
- Compose reviews and presentations for the Bank's Audit Committee.
- Compose and present Transaction Monitoring results to the SSM/SREP Reviews
- Compose and present results to the Annual AML College
- Comose and prepare the Annual AML Report to the BoG
- Initiate process improvement project through the use of workflows and knowledge sharing.
- Coordinate communication and strategy objectives between operational groups
- Analyze trends to ensure all appropriate risks were mitigated and continuously monitor cases and reports to identify trends and notify MLRO
- Train and assist Unit's employees to maximize agility and performance.
- Prepare educational material and compose Unit Manuals
- Perform Seminars about AML issues to all Bank employees
- Recruit new employees (preparing job postings, taking interviews)
- Monitor and analyze KPIs and KRIs to identify areas of improvement and make necessary adjustments.
- Evaluate employee performance and provide constructive feedback to improve skills.
- Establish team priorities, maintain and strict follow of schedules and monitor Unit's performance.
Branch Manager
Alpha Bank SA
Athens
11.2014 - 03.2021
- Monitored all Branch every day Operations (from safekeeping cash balances to boosting Branch profitability).
- Complied with Bank΄s strict procedures, guidelines and instructions as well as all banking industry regulations, requirements and directives.
- Branch AML reporting Officer
- Consulted Retail and Wholesale Customers to boost cross sales having deep knowledge of all Banking products (loans, cards,investments, bankassurance, stocks, deposits, bank trade).
- Developed strategies to expand customer base and improve profitability by meeting customer needs in accordance with the bank’s objectives.
- Achieved sales targets through training, motivating, coaching and providing feedback to staff
- Assessed employee performance and developed improvement plans.
Assistant Branch Manager
Alpha Bank SA
Athens
02.2013 - 11.2014
- Managed all Branch daily Operations
- Assisted Branch Manager in all projects
- Assisted Branch Manager with AML issues
- Collaborated with Tellers, Retail and Wholase Specialist, other Officers and personal bankers to exceed sales goals.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Created project plans and evaluated staf to help improve skills, achieve daily objectives.
Personal Banking Specialist
Alpha Bank SA
Athens
11.2009 - 01.2013
- Managed financial portfolios of high-worth Customers by taking strategic investment decisions, assessing products risks and providing tailored made advices.
- Established trust with Customers by understanding their goals and distributing assets across various investments to optimize profits/returns according to their financial goals, risk tolerance, and investment timelines.
- Reviewed Branch AML findings
Personal Banking Assistant
Alpha Bank SA
Athens
11.2006 - 11.2009
- Assisted Senior Officers by collecting, verifying, preparing, completing and providing all necessary customer reports and information in achieving qualitative sales and generally Bank's objectives.
- Assisted Senior Officers by collecting and reviewing KYC data
- Answered customer questions, explained available services and provided with additional information regarding account services, fixed deposits, mutual funds, loans, credit cards etc
Teller and Teller Coordinator
Alpha Bank SA
Athens
03.2001 - 10.2006
- Processed and handled accurately various accounting transactions, balanced cash accounts daily and provided info about daily cash flows and needs.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Referred customers to other banking departments for specialized services.
- Assisted with training of new tellers on policies and procedures.
- Reported suspicious activity
Education
Bachelor of Science - Business Administration
Derre College, The American College of Greece
Athens2003
Certificate of Proficiency in English
Diplome D’ Etudes De Langue Francaise
Skills
- Excellent written and verbal communication skills
- Agile mindset
- Quick learner
- Microsoft Office Tools
Certification
ACAMS: AML Foundations, Transaction Monitoring Foundations Transaction Monitoring Intermediate.
In House Seminars: AML Awareness, UBO's, Periodic Review, KYC, GDPR, Cyber Awareness.
Bank Assurance Certifications
ΒoG A1, A2, B, B1
More than 50 In House training Programs
Timeline
Transaction Monitoring Manager
Alpha Bank SA
04.2021 - Current
Branch Manager
Alpha Bank SA
11.2014 - 03.2021
Assistant Branch Manager
Alpha Bank SA
02.2013 - 11.2014
Personal Banking Specialist
Alpha Bank SA
11.2009 - 01.2013
Personal Banking Assistant
Alpha Bank SA
11.2006 - 11.2009
Teller and Teller Coordinator
Alpha Bank SA
03.2001 - 10.2006
Bachelor of Science - Business Administration
Derre College, The American College of Greece
Certificate of Proficiency in English
Diplome D’ Etudes De Langue Francaise
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