Summary
Overview
Work History
Education
Skills
Date of birth
Timeline
Generic
Anastasia Vasileiadi

Anastasia Vasileiadi

Front Desk Shift Leader
Athens,I

Summary

Ambitious entry level team leader with 7 years of experience in the hospitality industry, offering strong interpersonal skills. Organized with strong attention to guest needs, multitasking and proficient in Protel and Opera. Dynamic team leader who demonstrates outstanding guest services.

Overview

10
10
years of professional experience
2032
2032
years of post-secondary education
5
5
Languages

Work History

Front Desk Shift Leader

Intercontinental Hotels Group
03.2023 - Current
  • Used Opera to manage guest accounts and information.
  • Assisted in training new team members, contributing to a knowledgeable and skilled workforce.
  • Implemented upselling strategies, resulting in increased revenue from room upgrades and additional services.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Front Desk Shift Leader

Kouros Hotel & Suites
05.2022 - 11.2022
  • Streamlined front desk operations by implementing efficient check-in and check-out procedures.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Improved guest satisfaction by providing exceptional customer service and promptly addressing inquiries.

English Teacher

Eurognosi
09.2020 - 06.2021
  • Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
  • Monitored student progress and provided feedback to both students and parents.

Waitress

Pop Up Cocktail Bar
10.2019 - 8 2021
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Guest Relations Agent

La Mer Deluxe Hotel & Spa
06.2019 - 09.2019
  • Handled room assignments thoughtfully, accommodating special requests and preferences whenever possible.
  • Managed high-pressure situations effectively, ensuring minimal impact on guest satisfaction levels.
  • Organized special events for VIP guests, demonstrating attention to detail and commitment to exceeding expectations.

Waitress

Estrella World Street Food
12.2018 - 03.2019
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.

Hostess

Danai Beach Resort & Villas
05.2018 - 09.2018
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Watersports Instructor

Wavesports
05.2017 - 09.2017
  • Demonstrated commitment to maintaining high-quality equipment by conducting regular inspections and coordinating necessary repairs or replacements.

Leader in Summer Camp

Happy Days
06.2014 - 08.2016
  • Offered campers compassionate support for personal and social issues, helping each develop positive skills for dealing with interpersonal conflicts.

Education

BBA - International Hospitality Management

Mediterranean College
Athens, Greece
05.2017 - 05.2020

Certificate of Proficiency - English

Michigan
Thessaloniki, Greece
05-2015

Certificate of Competency - English

Michigan
Thessaloniki, Greece
04.2001 - 05.2014

Skills

Problem-Solving

Team building and supervision

Employee Training

Sales and Upselling

Complaint Handling

Guest satisfaction

Date of birth

12/12/1999

Timeline

Front Desk Shift Leader

Intercontinental Hotels Group
03.2023 - Current

Front Desk Shift Leader

Kouros Hotel & Suites
05.2022 - 11.2022

English Teacher

Eurognosi
09.2020 - 06.2021

Waitress

Pop Up Cocktail Bar
10.2019 - 8 2021

Guest Relations Agent

La Mer Deluxe Hotel & Spa
06.2019 - 09.2019

Waitress

Estrella World Street Food
12.2018 - 03.2019

Hostess

Danai Beach Resort & Villas
05.2018 - 09.2018

BBA - International Hospitality Management

Mediterranean College
05.2017 - 05.2020

Watersports Instructor

Wavesports
05.2017 - 09.2017

Leader in Summer Camp

Happy Days
06.2014 - 08.2016

Certificate of Competency - English

Michigan
04.2001 - 05.2014

Certificate of Proficiency - English

Michigan

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Anastasia VasileiadiFront Desk Shift Leader