Anastasia Zampouni
Summary
Detail-oriented team player with strong organizational and communication skills. Proven ability to manage multiple projects simultaneously with accuracy.
Overview
12
12
years of professional experience
Work History
Customs Brokerage Agent
Expeditors International BV
11.2021 - 12.2023
- Consistently work on maintaining good understanding, communication and relationship with customers, airlines, trucking companies, and others
- Be interactive and proactive with the customers regarding arranging their freight/shipments by meeting their requirements and service standards
- Interact with customs inspections or present and clarify documents authorities when such are requested
- Ensure accurate and timely data entry into our operational system
- Assist with verification of customs declaration information and the submission to the customs authority
Customer Service-Sales Agent
COSMOTE E-Value
10.2018 - 10.2021
- Targeted telemarketing of telecommunication services Service Desk: Classification and handling of requests
- Managed over 50 customer calls per day
- Ensuring customer service satisfaction First level support for end customers
- Customer profile management
- Conflict resolution
Volunteer Coordinator
TEDx AUTH
02.2018 - 05.2018
- Evaluated strengths of team members and assessed vacancies to match volunteers with positions
- Welcoming and approaching more than 100 people
Customer Service
Bar-Restaurant
09.2011 - 09.2017
- Collaborate with colleagues to ensure smooth workflow and productivity
- Maintain high standards of customer service during stressful moments
- Deal with complaints or problems with positive attitude
- Aimed to achieve complete customer satisfaction
- Handling cash transactions
Education
Bachelor And Master's in Science - Forestry and Natural Environment
Aristotle University of Thessaloniki
04.2021
Skills
- Effective Time Management
- Complex problem solving
- Emotional intelligence
- Goal-detail oriented
- Interpersonal Skills
- Team Leadership
- Critical Thinking
- Decision Making
- Adaptability
- Reliability
- Microsoft Office
- Adobe Illustrator
Accomplishments
- Award: Best Performer in Customer Service 2019 and 2020 OTE GROUP Cosmote EValue International
- ECDL (International Certification of Digital Literacy)
- Certificate of Competency in English (ECCE)
References
- Vasiliki Konstanti, Cosmote E-Value, +306936501882, vkonstan@ote.gr
- Aristeidis Papadopoulos, Cosmote E-Value, +306976434456, aripapad@ote.gr
Timeline
Customs Brokerage Agent
Expeditors International BV
11.2021 - 12.2023
Customer Service-Sales Agent
COSMOTE E-Value
10.2018 - 10.2021
Volunteer Coordinator
TEDx AUTH
02.2018 - 05.2018
Customer Service
Bar-Restaurant
09.2011 - 09.2017
Bachelor And Master's in Science - Forestry and Natural Environment
Aristotle University of Thessaloniki
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