Anastasia Ziampa
Project Manager
Athens
Summary
Dynamic professional with extensive experience at OPAP S.A., excelling in project management and transformation initiatives. Proven track record in optimizing processes and enhancing stakeholder engagement, driving efficiency and achieving customer experience excellence across 3,500 stores. Skilled in communication and problem-solving, consistently delivering results in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Network Solutions Rollout Team Leader
OPAP S.A.
01.2022 - Current
- Managing large-scale projects, particularly in network rollouts and transformation initiatives
- Leading cross-functional collaboration & stakeholders engagement towards projects' seamless execution
- Optimizing processes, streamlining operations and driving efficiency within the organization
Operational Excellence Coordinator
OPAP S.A.
01.2019 - 12.2021
- Identification of products & processes enhancements through partners' & customers' feedback collection processes
- Managed transformation projects' timelines for successful completion, ensuring milestones were met and deadlines were adhered to
Retail Excellence Coordinator
OPAP S.A.
01.2018 - 12.2018
- Assisting and coordinating Sales team to adopt, comprehend and successfully execute Retail Excellence transformation strategy in 3,5K stores across Greece aiming to offer customer experience excellence across all pillars
Retail Excellence Representative
OPAP S.A.
03.2016 - 12.2018
- Managed a diverse portfolio of Opap agencies, aiming to achieve sales targets, improve business efficiency and customer service excellence, through look&feel upgrades and on-the-job action/training plan
B2B/B2C Sales Representative & Trainer
Delta Group
03.2011 - 02.2016
- Accelerated new clientele (200+) and achieved Greece’s highest retention rate (98%) on landline/mobile contracts, by building solid and trusted relationships, whilst providing exceptional customer service
- Received 6 Gold Awards for sales achievements, customer service and team leadership
Education
MBA - MBA International
Athens University of Economics & Business
Athens, Greece 04.2001 -
Bachelor of Science - Marketing & Communications
Athens University of Economics & Business
Athens, Greece 04.2001 -
Skills
Project planning & management
Team lead
Transformation management
Problem solving
Communication & negotiation skills
Stakeholders management & alignment
Budgeting and forecasting
Timeline
Network Solutions Rollout Team Leader
OPAP S.A.
01.2022 - Current
Operational Excellence Coordinator
OPAP S.A.
01.2019 - 12.2021
Retail Excellence Coordinator
OPAP S.A.
01.2018 - 12.2018
Retail Excellence Representative
OPAP S.A.
03.2016 - 12.2018
B2B/B2C Sales Representative & Trainer
Delta Group
03.2011 - 02.2016
MBA - MBA International
Athens University of Economics & Business
04.2001 -
Bachelor of Science - Marketing & Communications
Athens University of Economics & Business
04.2001 -
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