Anastasia Ziflidoy

• Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
• Served high customer volumes during special events, nights, and weekends.
• Participated in weekly staff meetings to discuss ways to improve the overall guest experience at the establishment.
• Utilized social media platforms to promote special events or discounts happening at the bar location.
• Communication skills and a pleasant disposition with customers, even if they are angry or unpolite.

• Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
• Increased revenue with creative marketing initiatives and promotional events.
• Closed out cash register and prepared cashier report at close of business.
• Mentored and trained staff members to ensure exceptional customer service standards.
• Upsold daily specials and beverage promotions to exceed daily sales goals.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Contributed to team success by completing jobs quickly and accurately.
• Learned all required tasks quickly to maximize performance.
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Contributed to team success by completing jobs quickly and accurately.
• Learned all required tasks quickly to maximize performance.
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• Maintained productive, efficient approach to all tasks.

• Handled difficult situations with professionalism, maintaining composure even during challenging calls with frustrated or upset customers.
• Provided personalized support to customers, demonstrating empathy and understanding of their needs or concerns.

Improved customer satisfaction by consistently resolving issues in a timely and professional manner.