ANASTASIS ZAFEIRAKIS

• Managed budget implementations, employee evaluations, and contract details.
• Developed and maintained relationships with customers and suppliers through account development.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Developed and implemented strategies to increase sales and profitability.

• Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
• Oversaw projects to help goals, tasks and milestones align with organizational strategy.
• Improved employee satisfaction rating by realigning and enforcing policies.
• Integrated marketing plans to reach wider audience and push business prospects closer to conversion.
• Drove team engagement to achieve aggressive company targets.
• Set clear goals to monitor targets and offered real-time input on performance and motivation.
• Prepared annual budgets with controls to prevent overages.
• Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Negotiated supplier discounts to improve bottom line.
• Evaluated suppliers to maintain cost controls and improve operations.

Responsible for overall operations, effective and successful management, productivity, quality control and safety measures established and set from the company. Follow the operational procedure, systems and principles. Carry out supervisory responsibilities According to the company's policies and applicable laws.

• Ensuring Health & Safety procedures.
• Monitoring the coordination between the F&B outlets to ensure smooth and efficient operation.
• By reviewing customer satisfaction to improve results.
• Overseeing hiring, orienting, and training hotel staff to ensure better results of the operation.
• Establishing communication channels to interact with customers and team members in order to obtain feedback and assist with resolution of problems.
• Organizing training programs to improve the skills and performance of the F&B team members.
• Monitoring the purchasing and the cost of the F&B department.
• Coordinating with purchasing department to ensure the proper procedures of the supplies.
• Liaising with marketing staff to develop and implement strategies for growing the business.
• Scheduling work shifts and tasks for the F&B team members.
• Attend meetings with clients and sales department to plan their events or conferences.
• Sett the rates and menus of all F&B outlets taking in consideration the cost factor.

Responsible for overall operation of the bars and restaurants, hiring staff, purchasing food and stock, ensuring everyone is trained on proper food preparation, proper and legal alcoholic beverage, service kitchen, safety techniques and understand health standards.

• Planing, forecast and execute food and beverage orders
• Processing customer complaints patiently
• Planing alternative recipes for customers with special dietary needs
• Checking food and beverage supplies and place orders when needed
• Communicating and build strong relationships with vendors
• Adhere to food, health and safety standards
• Planing, hire, train, oversee and manage the members of staff
• Overseeing and supervise the welcoming of customers
• Striving towards an exceptional customer experience

• In charge of a full operation of 321 room hotel and 6 food and beverageoutlets.
• Achievement on budget food sales, beverage sales, labor cost and profitability.
• Timely analysis of food and beverage prices in relation to competition.
• Participation and input towards F&B marketing activities.
• Preparation of sales promotions & mailing.
• Development and maintenance of all department control procedures.
• Completion of monthly forecasts.
• Assist in menu planning and pricing.
• Supervision of weekly payroll.
• Participation in manager on duty shifts as required.
• Consistent check of banquet food and beverage quality and palletpresentation.
• Minimize number of customer complaints.
• Work with executive chef and outlets managers to ensure all arrangementsand details are dealt with.

• Achieving highest revenue since pre-opening 1.1M AED in season 2016.
• Improved beverage cost to 22% in season 2015 - 2016.
• Managing and leading food and beverage teams of 30 associates.
• Ensuring exceptional customer service.
• Driving for results.
• P&L presentation and explanation of the monthly results directly to GeneralManager of hotel.
• Managing and conducting human resources activities.
• Winning award of most ''Recommended Steakhouse in Dubai for 2016''

• Improved total F&B revenue from 476K AED to 1.3M AED in season 2014 -2015.
• Improved number of customers from 1,836 to 8,822 in season 2014 - 2015.
• Organized and Hosted ''Chain des Rotisseurs'' event in 2014 and 2015.
• Organized and planned large festival events (Greek Easter 88K AED andGreek theme night 53K AED) .
• New restaurants openings, The first Greek Restaurant in Abu Dhabi ''Acropolis
• Greek Restaurant'' and ''Latest recipe'' all day dining.
• Responsible for 25 associates in my team and coordinating schedules.
• Stafftraining.
• P&L analysis and presentation directly to Hotel Manager and Food andBeverage Director.

• Managing restaurant staff work schedules.
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
• Checking in on dining customers to enquire about food quality and service.
• Monitoring restaurant's cash flow and settling outstanding bills.
• Reviewing customer surveys to develop and implement ways to improve customer service.
• Resolving customer complaints in professional manner.