ANASTASIOS KARTSAGKOULIS

Hard-working hotelier with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

• Promoted to Supervisor at F&B Department, responsible for overseeing daily operations and ensuring high-quality service delivery.
• Manage private dinners' butler service for VIP guests, ensuring impeccable presentation and customer satisfaction.
• Train new team members on service standards, menu knowledge, and guest interactions to uphold company excellence.
• Utilize Aero for beverage cost menu engineering, Hotsos Systems for operational efficiency, Opera for guest management, Micros for point of sale transactions, and Birchstreet for procurement and inventory management.
• Develop and implement personalized amenities for VIP guests, receiving consistent positive feedback and enhancing the reputation of the company.
• Demonstrate extensive knowledge of wines, including varietals, regions, pairings, and serving techniques, enhancing the dining experience for guests.
• Task Force Member at Four Seasons Qatar, contributing to the successful launch and operation of new F&B initiatives and projects.
• Exceptional customer service skills, consistently receiving positive feedback and high customer satisfaction ratings.
• Extensive experience in high-end hotel restaurants, ensuring excellent customer service and satisfaction.
• Trained in upholding cleanliness and hygiene standards, adhering to safety protocols and handling cash transactions.
• Skilled at taking and delivering accurate orders, multitasking, and prioritizing tasks efficiently.
• Proficient in using POS systems, handling cash transactions, and ensuring accurate bill calculations.
• Extensive experience working as a waiter in a high-volume restaurant, handling large crowds and fast-paced environments.