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Andreas Andriopoulos
IT Business Analyst
Athens
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Business Analyst
Brink's Company
01.2022 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Collaborated with stakeholders to identify business needs and data sources.
Functional Administrator
Brink's Company
12.2012 - 01.2022
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Enhanced internal communication by creating centralized information hub accessible to all staff members.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Improved employee productivity with effective time management strategies for daily tasks.
- User Manual creation to support business
- Support and Collaborate daily with 15 Branch Managers
- Responsible for reconciliation forms all over Greece's branches
IT Help Desk
Brink's Company
12.2012 - 01.2022
- Domain Users helpdesk (~200 in 15 branches)
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Worked well in team setting, providing support and guidance.
- Skilled at working independently and collaboratively in team environment.
- Application Support
- PC maintenance
- Troubleshooting programs and internal applications
Teller
Brink's Company
01.2010 - 11.2012
- Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Salesperson
IKEA
03.2008 - 11.2008
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering supportive work environment.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Business Administration
Technological Educational Institute of Chalkida
Skills
Operations Analysis
Operational Reporting
Data Analysis
Business Planning
Gap analysis
Business Analysis
Ambitious
Obsession to achieve targets
Driving licenses B & D
Interests
Travel
Music
Movies
Sports
Timeline
Business Analyst
Brink's Company
01.2022 - Current
Functional Administrator
Brink's Company
12.2012 - 01.2022
IT Help Desk
Brink's Company
12.2012 - 01.2022
Teller
Brink's Company
01.2010 - 11.2012
Salesperson
IKEA
03.2008 - 11.2008
Business Administration
Technological Educational Institute of Chalkida
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