Andreas Triantopoulos
Customer Support Specialist
Patra
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Customer Support Specialist
Teleperformance Greece
5 2019
- Utilized Zendesk and Snapengage as primary platforms to deliver First Grade Customer Support
- Adhered to company’s stringent standards for politeness and professionalism in all customer interactions
- Managed a broad spectrum of customer issues, ensuring diligent follow-up and resolution
- Excelled in a high-pressure environment, consistently providing timely and accurate support.
Customer Support Specialist
Watt & Volt Energy Provider
2016.01 - 2018.12
- Provided comprehensive support for the full range of the company’s energy products and services
- Assisted customers with detailed explanations of plan options, contractual obligations, and legal intricacies
- Delivered technical information and support for home remote management solutions, enhancing customer engagement and satisfaction
- Troubleshot issues related to the company’s mobile application and web services, ensuring a seamless user experience.
Facilities Manager for Leichhardt Oval Stadium
Kuburlis Catering PTY Ltd
2012.09 - 2015.09
- Operational Management: Ensured seamless operation of all building functions, maintaining a high standard of facility readiness
- Daily Operations: Coordinated the day-to-day running and maintenance of the stadium, ensuring operational excellence
- Sales & Marketing: Actively involved in sales and marketing efforts, contributing to the venue’s commercial success
- Event Management: Managed corporate events and private functions, delivering exceptional experiences for a diverse clientele
- Hospitality Leadership: Leveraged extensive hospitality experience to infuse events with a unique European flair, significantly enhancing customer satisfaction
- Team Leadership: Directed a team of over 150 staff, fostering a collaborative environment and ensuring the delivery of top-tier service
- Stakeholder Engagement: Liaised with contractors and media organizations to orchestrate major events, ensuring smooth execution and high-profile engagement
- Transition: Oversaw the transition of venue management to Leichhardt Council in preparation for renovations and the implementation of a new master plan.
Energy solutions manager
Soleil et Vent Solar PV Systems Ltd
2006.12 - 2012.07
- Strategic Vision: Developed and executed the company’s strategic roadmap, driving growth and innovation
- Market Expansion: Crafted effective marketing strategies to expand our customer base and enhance brand visibility
- Client Relations: Oversaw key client relationships, ensuring satisfaction and long-term partnerships
- Financial Acumen: Successfully secured and negotiated with international investment funds for turnkey solutions
- Project Management: Managed multiple solar projects concurrently: Established construction sites
- Procured necessary equipment
- Coordinated technician teams for solar assembly
- Monitored construction progress and tracked performance metrics
- Scheduled regular maintenance and implemented facility upgrades
- Conclusion: My rewarding journey culminated when I sold my share and relocated to Australia.
Technical Specialist
@NET.oN Internet Cafe
2001.11 - 2006.02
- Aneton Internet Café served as a pivotal technology access point in the heart of Patras, especially during a time when internet access and personal computers were not commonplace
- The café became a crucial resource for local university students, providing essential services to support their academic pursuits
- Key Contributions: Established the café as a central study and collaboration space for students, addressing the gap in local internet and computing resources
- Facilitated a conducive learning environment, equipped with the necessary technological tools to aid students in their studies
- Fostered a community-centric atmosphere that encouraged knowledge exchange and social interaction among the student body
- Key Responsibilities: Pre-Opening Phase: Spearheaded the design and implementation of the café’s network infrastructure
- Conducted comprehensive research and selection of computing hardware and peripherals to meet business needs
- Assembled and configured computer systems from individual components, ensuring optimal performance and user experience
- Post-Opening Operations: Managed operating system installations and software updates, ensuring systems were secure and up-to-date
- Oversaw the installation of a diverse range of applications and games, catering to customer preferences and demands
- Performed regular computer maintenance tasks, including hardware diagnostics and software troubleshooting
- Maintained the café’s network, ensuring reliable connectivity and minimal downtime.
Education
High School Diploma -
7th High School of Patras
Patra, GreeceMathematics - undefined
University of Patras
Patra, GreeceComputer Science - undefined
University of the People
Skills
Pythonundefined
Timeline
Customer Support Specialist
Watt & Volt Energy Provider
2016.01 - 2018.12
Facilities Manager for Leichhardt Oval Stadium
Kuburlis Catering PTY Ltd
2012.09 - 2015.09
Energy solutions manager
Soleil et Vent Solar PV Systems Ltd
2006.12 - 2012.07
Technical Specialist
@NET.oN Internet Cafe
2001.11 - 2006.02
Customer Support Specialist
Teleperformance Greece
5 2019
High School Diploma -
7th High School of Patras
Mathematics - undefined
University of Patras
Computer Science - undefined
University of the People
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