Andriana Ganoudi
Thessaloniki
Summary
I am a graduate of the Department of International and European Studies at the University of Macedonia, passionate about collaboration, continuous learning, and new challenges. My participation in the European Parliament program in Strasbourg exposed me to international environments, while my professional experience in the hospitality sector has strengthened my communication skills, teamwork, and ability to perform under demanding conditions. I combine academic knowledge with hands-on experience and seek opportunities in roles that foster creativity, growth, and cooperation.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Teleperformance
Remote
11.2025 - Current
- Analyzed customer feedback data to identify trends, contributing to service enhancement initiatives.
- Drove initiatives aimed at improving first-call resolution rates, significantly enhancing customer experience outcomes.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Hospitality
01.2019 - 01.2025
- Delivered high-quality customer service in fast-paced environments, ensuring guest satisfaction and loyalty.
- Strengthened communication and interpersonal skills through daily interaction with diverse clientele.
- Managed multiple tasks efficiently under pressure while maintaining attention to detail.
- Collaborated effectively with team members to ensure smooth operations and excellent service standards.
- Developed problem-solving skills by handling customer requests and resolving issues promptly.
- Enhanced adaptability by working across different roles and shifts in a dynamic environment.
- Built strong organizational and time management skills to balance competing priorities.
Education
Department of International and European Studies -
University of Macedonia
01-2025
Skills
- Problem Solving
- Team Collaboration
- Effective Communication
- Time Management
- Conflict Resolution
- Adaptable mindset
- Costumer Focus
- Creative Thinking
LANGUAGES
English (C2)
French (B2)
Russian (A2)
Greek
Timeline
Customer Support Specialist
Teleperformance
11.2025 - Current
Hospitality
01.2019 - 01.2025
Department of International and European Studies -
University of Macedonia