Microsoft Office
Andriana Papastefanatou
Codeshare Specialist
Athens
Summary
Dynamic Codeshare Specialist at Aegean Airlines, skilled in regulatory compliance monitoring, analytical thinking and Partnership agreement complexity. Successfully managed flight schedules and Airline's Inventory set ups. Extensive Altea Amadeus Inventory Experience. Proven ability to troubleshoot issues and collaborate effectively within teams, driving efficiency and client satisfaction in a fast-paced environment.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Codeshare Specialist
Aegean Airlines
09.2024 - Current
- Implementation of Code share Partnerships, External system and Rule Set up based on CS Agreement type.
- Support Creation and Maintenance of Codeshare Network (SSIM7/(N)AVS)
- Managing Aircraft configuration, Codeshare Flight tables and Class mapping tables, as well as their distribution.
- System synchronization ensurance
- Seating, SSR, RES DCS Exchange, DEI Management
- Compliance with Star Alliance audit requirements
- Overseeing and facilitating all procedures related to Passenger data distribution to relevant National Authorities , in accordance with regulatory obligations.(PNR Push)
Inventory and Codeshare
Aegean Airlines
09.2014 - 09.2024
- Flight Schedule Management
- Handled of Flight Creation, Aircraft Configuration with Advance seat maps.
- Management of various Amadeus system rules concerning RBD Availability Publication, passenger data, configuring and distributing to GDS's.
- Schedule changes and advanced Re-accommodation actions to affected passengers.
- Synchronization ensurance between systems Inventory, DCS and GDS's.
- Seating, SSR, RES DCS Exchange, DEI Management
Call Center Representative
Aegean Airlines
06.2011 - 09.2014
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reservation and Ticketing through Amadeus on Airline's Network
- Handle of Airlines FFP request (Frequent Flyer Program)
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Corporate Quality Internship
Athens International Airport
12.2010 - 06.2011
- Acquisition of time measurements from the Airport waiting areas for data analysis.
- Purchase of Customer Feedback Forms (Contact Forms) from all of Drop off points at Terminal areas and Filing based on category on Database.
Education
Bachelor of Administration - Tourism Management
University of Patras
Patra 04.2001 -
Certificate of Completion - Altea Inventory And Codeshare
Amadeus
Nice 04.2001 -
Certificate of Completion - Altea Inventory For Support Agents
Amadeus
Nice 04.2001 -
Certificate of Completion - Altea Reservation And Ticketing
Amadeus
Nice 04.2001 -
Training Diploma - Amadeus Altea Inventory
Amadeus
Nice 04.2001 -
Skills
Analytical thinking
Troubleshooting
Collaborative Teamwork
Regulatory Compliance Monitoring
Knowledge sharing
Advanced communication
Software
Amadeus
Sabre
Crane
Timeline
Codeshare Specialist
Aegean Airlines
09.2024 - Current
Inventory and Codeshare
Aegean Airlines
09.2014 - 09.2024
Call Center Representative
Aegean Airlines
06.2011 - 09.2014
Corporate Quality Internship
Athens International Airport
12.2010 - 06.2011
Bachelor of Administration - Tourism Management
University of Patras
04.2001 -
Certificate of Completion - Altea Inventory And Codeshare
Amadeus
04.2001 -
Certificate of Completion - Altea Inventory For Support Agents
Amadeus
04.2001 -
Certificate of Completion - Altea Reservation And Ticketing
Amadeus
04.2001 -
Training Diploma - Amadeus Altea Inventory
Amadeus
04.2001 -
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