Summary
Overview
Work History
Education
Skills
Software
Timeline
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ANDRIANA SALIGKOFOU

Customer Care Agent
Athens,I

Summary

Skilled in CRM software and complaint handling, I enhanced customer loyalty at Aegean Airlines by resolving issues promptly and personalizing interactions. At Concentrix, I excelled in managing high call volumes, demonstrating empathy and professionalism.

Overview

9
9
years of professional experience
3
3
Languages

Work History

Customer Care Agent

Concentrix
10.2021 - Current
  • Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
  • Managed high call volume while maintaining exceptional service quality for all customers.
  • Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.

Secretary

Attiko Conservatory
09.2018 - 06.2020
  • Maintained daily report documents, memos and invoices.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

Office Employee

EYDAP
07.2017 - 09.2017
  • Reduced errors in data entry for improved accuracy with thorough attention to detail and double-checking work.

Flight Attendant

Aegean Airlines
05.2016 - 12.2016
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.

Education

Bachelor's Degree - Philosophy Pedagogical Psychology

National And Kapodistrian University of Athens
Athens, Greece
04.2001 -

Skills

Appointment scheduling

CRM software

Complaint handling

Software

Outlook

Powerpoint

Word

Gmail

Timeline

Customer Care Agent

Concentrix
10.2021 - Current

Secretary

Attiko Conservatory
09.2018 - 06.2020

Office Employee

EYDAP
07.2017 - 09.2017

Flight Attendant

Aegean Airlines
05.2016 - 12.2016

Bachelor's Degree - Philosophy Pedagogical Psychology

National And Kapodistrian University of Athens
04.2001 -

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ANDRIANA SALIGKOFOUCustomer Care Agent