Androniki Kourlou
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Salesperson
COCO-MAT
09.2023 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Increased sales and customer satisfaction through personalized servicing.
- Listened to clients and introduced solutions to satisfy business and personal needs.
Call Center Representative
ICAP
08.2022 - Current
- Responded to customer calls and emails to answer questions about services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer inquiries and provided technical assistance over phone .
- Researched and identified solutions to technical problems.
- Used ticketing systems to manage and process support actions and requests.
- Moved up at the 2nd level tech support
Education
High School Diploma -
5th General High School
Ilion, Athens06.2022
Skills
- Risk Management
- Professional appearance
- Leadership qualities
- Attention to detail
- Strong work ethic
- Complaint Resolution
- Company Policy Adherence
- Interpersonal Communications
Hobbies
- Volunteering
engaged in volunteer work at TheTribeInAction contributing to environmental and humanitarian fields and enhancing the micro economy of local communities
- Skydiving
adventure seeker
- Cycling
enthusiastic biker with a keen interest in long-distance rides
Languages
Greek
Native language
English
Proficient
C2
Spanish
Beginner
A1
Timeline
Salesperson
COCO-MAT
09.2023 - Current
Call Center Representative
ICAP
08.2022 - Current
High School Diploma -
5th General High School
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