Microsoft Business Suite
Anestis Konstantinou
Customer Care Specialist
Dios 12, Thessaloniki
Summary
Proactive and adaptable professional with over 6 years of experience in customer service, team management, and technical support. Skilled in managing operations, providing technical assistance, and ensuring high customer satisfaction. Seeking to leverage strong leadership and problem-solving abilities in a challenging new role.
Overview
8
8
years of professional experience
4
4
Certificates
Work History
Online Proctor
PeopleCert
06.2022 - Current
- Monitored and proctored over 5 thousand online exams, ensuring compliance with protocols and maintaining a 99% customer satisfaction.
- Troubleshot issues with computer-based examinations reducing downtime by 20%.
- Ensured smooth test administration by coordinating with faculty and staff on exam schedules, logistics, and requirements.
- Performed various back office administrative tasks with high quality results
- Managed teams in various projects in the operations department
Floor Staff Member
Ergon
05.2021 - 06.2022
- Assisted customers in selecting premium products, improving overall store sales by 10%.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
Store Manager
Afoi Kuriazidh
10.2020 - 05.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store Manager
S'efaga
06.2019 - 07.2020
- Led a team of 12 employees, ensuring smooth operation and promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Oversaw inventory management and reduced food waste by 12%.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Floor Staff Member
Art Space 2 Concept Store
12.2016 - 05.2019
- Managed day-to-day operations, including customer service and staff management.
- Organized and coordinated art exhibitions and events, attracting new clientele.
- Increased efficiency in floor operations by organizing and stocking merchandise, reducing clutter and ensuring optimal product placement.
Education
Bachelor of Science - Theoretical Chemistry
Aristotle University of Thessaloniki
Thessaloniki 04.2001 -
Skills
PC Functions
Software
Retail Studio by Iqom
Certification
Prince2 7th Edition
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Online Proctor
PeopleCert
06.2022 - Current
Floor Staff Member
Ergon
05.2021 - 06.2022
Store Manager
Afoi Kuriazidh
10.2020 - 05.2021
Store Manager
S'efaga
06.2019 - 07.2020
Floor Staff Member
Art Space 2 Concept Store
12.2016 - 05.2019
Bachelor of Science - Theoretical Chemistry
Aristotle University of Thessaloniki
04.2001 -
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