Microsoft Business Suite
Anestis Konstantinou
Customer Care Specialist
Dios 12, Thessaloniki
Summary
Proactive and adaptable professional with over 6 years of experience in customer service, team management, and technical support. Skilled in managing operations, providing technical assistance, and ensuring high customer satisfaction. Seeking to leverage strong leadership and problem-solving abilities in a challenging new role.
Overview
8
8
years of professional experience
4
4
Certificates
Work History
Online Proctor
PeopleCert
06.2022 - Current
- Monitored and proctored over 5 thousand online exams, ensuring compliance with protocols and maintaining a 99% customer satisfaction.
- Troubleshot issues with computer-based examinations reducing downtime by 20%.
- Ensured smooth test administration by coordinating with faculty and staff on exam schedules, logistics, and requirements.
- Performed various back office administrative tasks with high quality results
- Managed teams in various projects in the operations department
Floor Staff Member
Ergon
05.2021 - 06.2022
- Assisted customers in selecting premium products, improving overall store sales by 10%.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
Store Manager
Afoi Kuriazidh
10.2020 - 05.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store Manager
S'efaga
06.2019 - 07.2020
- Led a team of 12 employees, ensuring smooth operation and promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Oversaw inventory management and reduced food waste by 12%.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Floor Staff Member
Art Space 2 Concept Store
12.2016 - 05.2019
- Managed day-to-day operations, including customer service and staff management.
- Organized and coordinated art exhibitions and events, attracting new clientele.
- Increased efficiency in floor operations by organizing and stocking merchandise, reducing clutter and ensuring optimal product placement.
Education
Bachelor of Science - Theoretical Chemistry
Aristotle University of Thessaloniki
Thessaloniki 04.2001 -
Skills
PC Functions
Project Management
Decision making
Adaptability
Communication Skills
Teamwork and Collaboration
Problem-Solving
Leadership and Inspiration
Time management abilities
Software
Retail Studio by Iqom
Certification
Prince2 7th Edition
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Online Proctor
PeopleCert
06.2022 - Current
Floor Staff Member
Ergon
05.2021 - 06.2022
Store Manager
Afoi Kuriazidh
10.2020 - 05.2021
Store Manager
S'efaga
06.2019 - 07.2020
Floor Staff Member
Art Space 2 Concept Store
12.2016 - 05.2019
Bachelor of Science - Theoretical Chemistry
Aristotle University of Thessaloniki
04.2001 -