Angela Argiroudis Calheiros
Korinthos
Summary
Customer service professional with extensive experience in the automotive industry, known for delivering exceptional service through active listening and tailored solutions that build trust and foster loyalty. Skilled multitasker and adaptable team player with a positive, outgoing demeanor that helps establish strong client rapport. Committed to enhancing customer satisfaction and driving company success through proactive problem-solving and a service-first mindset.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Success Associate
OUTFITTERY GmbH
02.2024 - Current
- Participate in internal meetings to provide valuable feedback from clients that inform of product development decisions and improvements.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved accounting, service and delivery concerns.
- Assist in the development of resources such as knowledge base articles to streamline customer support processes.
- Improve customer satisfaction by quickly addressing and resolving questions or concerns with products or services.
- Serve as a liaison between sales teams and clients throughout the purchasing process, ensuring clear communication channels were maintained at all times leading up to successful transactions.
- Responded to customer requests for products, services, and company information, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Office Administrative Assistant
We Love Greece Consulting M. IKE
07.2022 - 08.2023
- Played a key role in launching a start-up by managing critical operational tasks, including coordination with accountants, tax offices, and vendors for office setup, furnishing, and interior design.
- Facilitated Greek-to-English translations for the CEO during interactions with government agencies, banks, and financial service providers, enabling accurate understanding of local business regulations.
- Engaged with multiple governmental offices to gather essential documentation and information, ensuring compliance and smooth business registration processes.
- Assisted with financial operations by supporting accounts payable and receivable tasks, contributing to accurate and timely record-keeping.
- Collaborated with technical support teams to troubleshoot office systems and resolve issues, improving workflow and productivity.
- Delivered professional front-desk service by welcoming visitors and providing knowledgeable assistance to clients and partners.
- Responded to inbound calls and inquiries, ensuring clear communication and customer satisfaction.
- Maintained and organized office supply inventory to support day-to-day operational needs.
- Provided ongoing clerical and administrative support through document handling, including copying, filing, and faxing.
Technical Service Advisor
Subaru Montreal
03.2012 - 05.2019
- Delivered exceptional customer service in a high-volume dealership, assisting up to 30-40 customers per day during peak seasons.
- Managed a high volume of incoming calls, efficiently scheduling service appointments and vehicle recalls to ensure smooth daily operations.
- Served as primary point of contact for triaging technical issues.
- Enhanced customer satisfaction by providing timely and accurate technical support for various products.
- Actively listened to customers to understand their service needs, addressing concerns with empathy and professionalism.
- Recommended additional maintenance or repairs with a safety-first approach, helping customers make informed decisions about their vehicles.
- Set and maintained realistic expectations by communicating clearly and consistently throughout the service process.
- Resolved unexpected issues and setbacks by identifying practical solutions, ensuring customer satisfaction and service follow-through.
- Coordinated vehicle deliveries and maintained order in fast-paced, high-pressure situations to uphold a positive customer experience.
- Built strong, trust-based relationships with customers and developed a collaborative, family-like rapport with team members.
- Participated in ongoing training, including webinars, courses, and hands-on sessions to stay current with industry best practices and enhance service delivery.
Customer Service Specialist and Service Advisor
Luciani Acura
03.2009 - 02.2012
- Progressed through multiple roles within the service department, including receptionist, customer service representative, customer retention representative, and technical service advisor.
- Managed high call volume while maintaining a courteous and professional demeanor scheduling routine maintenance, recalls, and major repair appointments, ensuring efficient service flow.
- Supported customer retention efforts by making over 30 outbound calls per day, reconnecting with potentially lost customers and encouraging continued service engagement.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Greeted and directed customers during peak seasons, helping streamline the check-in process and improve overall service experience.
- Assisted service advisors during high-traffic periods by managing overflow customers, maintaining service continuity and customer satisfaction.
Education
Bachelor of Arts - Psychology
Concordia University
05.2008
Skills
- Practical expertise
- Customer Relationship Management (CRM)
- Strong computer skills
- Clear communication skills
- Collaborative teamwork
- Adaptable and quick learner
- Receptive to new ideas
- Conflict Resolution
- CRM software expertise
Languages
English Fluent
Proficient
C2
French Fluent
Advanced
C1
Greek Intermediate
Upper intermediate
B2
Certification
ittt International TEFL and TESOL Training
Korinthos, Greece | November 2021
- completion of the ITTT 170-hour TESOL course (Specialization in Teaching Online
Timeline
Customer Success Associate
OUTFITTERY GmbH
02.2024 - Current
Office Administrative Assistant
We Love Greece Consulting M. IKE
07.2022 - 08.2023
Technical Service Advisor
Subaru Montreal
03.2012 - 05.2019
Customer Service Specialist and Service Advisor
Luciani Acura
03.2009 - 02.2012
Bachelor of Arts - Psychology
Concordia University
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