ANGELA IBRAHIM
Athens,
Summary
Professional, dedicated, and punctual individual with a proven track record of delivering high-quality work and exceeding expectations. Ready to contribute expertise and commitment to achieving organizational goals.
Overview
33
33
years of professional experience
Work History
RECEPTIONIST / P.A to CEO
Naftomar Shipping & Trading Co.
12.1999 - 02.2024
- Maintained a professional appearance at all times while managing reception duties such as, greeting visitors, and directing them appropriately.
- Monitored and screened visitors to verify accessibility to the premises.
- Kept a visitor's log for entering and leaving facility for security purposes.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Exceptional communication skills and problem-solving abilities.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Filed paperwork and organized computer-based information.
- Maintained strict confidentiality of sensitive information while managing documents related to CEO's personal matters.
Operator
Athens Air Caterers
11.1995 - 06.1999
- Supported management in achieving strategic objectives related to productivity, cost control, quality assurance, compliance with regulatory requirements.
- Monitored and tracked warehouse inventory and ordered new materials to prevent shortages.
- Met production targets and tight deadlines by collaborating closely with team members.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maximized quality assurance by completing frequent line checks.
- Handled catering scheduling, ordered food and planned events.
Security Officer
I.A.S For TWA, UNITED And BRITISH AIRWAYS
06.1992 - 01.1995
- Validated immigration documents, asked questions and reported discrepancies to authorities for further review.
- Ensured smooth operations by efficiently managing the flow of passengers through security checkpoints.
- Maintained a safe environment for travelers by promptly identifying and resolving any possible security concerns.
- Collaborated with team members to ensure consistent implementation of airport security protocols and procedures.
- Identified prohibited items in luggage and on passengers, minimizing potential risks to flight safety.
- Handled customer complaints with professionalism and empathy, resolving issues in a satisfactory manner for both parties.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Travel Agent Assistant
Leo Travel
09.1991 - 01.1992
- Enhanced client satisfaction by providing personalized travel itinerary recommendations based on their preferences.
- Streamlined booking processes for improved efficiency and reduced wait times for clients.
- Assisted in the coordination of group travel arrangements, ensuring a smooth experience for all participants.
- Developed strong relationships with vendors to secure competitive rates and exclusive deals for clients.
- Created detailed travel itineraries, incorporating flight, accommodation, and activity options tailored to individual client needs.
- Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction
Office Intern
Manos Travel
06.1991 - 09.1991
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Completed clerical tasks such as filing, copying, and distributing mail.
Education
Computer Skills - Microsoft Office
Computer International
Athens, Greece07.1999
Travel Agent
IATA UFTAA DIPLOMA
Athens12.1991
High School Diploma -
American Community Schools of Athens
Athens06.1990
Skills
- Effective written & verbal communication skills
- Able to prioritize tasks, meet deadlines, and manage workload efficiently
- Adaptability to organizational changes
- Ability to implement effective resolutions, when needed
- Self-motivated, with a strong sense of personal responsibility
Languages
Greek
Native language
English
Proficient
C2
Arabic
Upper intermediate
B2
French
Beginner
A1
Italian
Beginner
A1
Timeline
RECEPTIONIST / P.A to CEO
Naftomar Shipping & Trading Co.
12.1999 - 02.2024
Operator
Athens Air Caterers
11.1995 - 06.1999
Security Officer
I.A.S For TWA, UNITED And BRITISH AIRWAYS
06.1992 - 01.1995
Travel Agent Assistant
Leo Travel
09.1991 - 01.1992
Office Intern
Manos Travel
06.1991 - 09.1991
Computer Skills - Microsoft Office
Computer International
Travel Agent
IATA UFTAA DIPLOMA
High School Diploma -
American Community Schools of Athens
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