Angela Terpo
Athens
Summary
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Secures team success through hard work, attention to detail and excellent organisation. Shares knowledge to achieve results.
Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Comfortable in fast-paced environments and collaborates well to solve service issues.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
Caprice Holdings - Noema
05.2024 - 09.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Collected information from arriving customers to seat groups or place them on waitlist.
Receptionist
Alto by San Carlo
01.2024 - 04.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Increased guest retention with friendly interactions and personalized service.
- Managed guest seating by coordinating reservations and optimizing table turnover.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Promoted business loyalty by fostering positive customer relationships.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Customer sales assistant
Christian Dior Beauty - Harrods Department Store
08.2023 - 04.2024
- Handled customer enquiries promptly and professionally, consistently exceeding satisfaction KPIs.
- Interacted and engaged with customers, providing guidance and expert advice to influence purchase decisions.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Senior Receptionist and Reservationist
Bacchanalia - Caprice Restaurants
05.2023 - 08.2023
- Answered telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
Management team member
Tom Ford
12.2021 - 04.2023
- Managed cross-functional projects, ensuring timely completion and alignment with company goals.
- Resolved conflicts among team members through effective mediation techniques, creating a more cohesive work environment.
- Spearheaded employee engagement initiatives that increased morale and job satisfaction among staff members.
- Developed and implemented strategic plans, streamlining operations and increasing overall team efficiency.
Waitress
Socialista (private member’s club)
05.2021 - 01.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Sales Assistant
Guess
12.2020 - 12.2021
Retail
Zara men's and women's department
01.2020 - 06.2020
Assistant manager
Dust and Cream
05.2019 - 10.2019
Beauty Therapist
Medi PRINU
01.2019 - 07.2019
- Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Increased salon revenue by upselling additional services and retail products to clients.
Education
Beautician - Cosmetologist - Aesthetic -
IEK AKMH
Athens, Greece10.2016
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Conflict resolution
- Cash handling
- Handling complaints
- Personal presentation
- Relationship building
- Guest relations
- Menu memorization
- Reservation planning
- Sales and marketing
- Table management
- Effective customer upselling
Timeline
Restaurant Hostess
Caprice Holdings - Noema
05.2024 - 09.2024
Receptionist
Alto by San Carlo
01.2024 - 04.2024
Customer sales assistant
Christian Dior Beauty - Harrods Department Store
08.2023 - 04.2024
Senior Receptionist and Reservationist
Bacchanalia - Caprice Restaurants
05.2023 - 08.2023
Management team member
Tom Ford
12.2021 - 04.2023
Waitress
Socialista (private member’s club)
05.2021 - 01.2022
Sales Assistant
Guess
12.2020 - 12.2021
Retail
Zara men's and women's department
01.2020 - 06.2020
Assistant manager
Dust and Cream
05.2019 - 10.2019
Beauty Therapist
Medi PRINU
01.2019 - 07.2019
Beautician - Cosmetologist - Aesthetic -
IEK AKMH
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