Angeliki Kaparou
Piraeus
Summary
Up-and-coming professional majoring in Maritime and aiming to find a full-time job in the business sector. Consistent, hardworking and creative, with developed communication skills, excellent organization and ability to adapt to demanding work environment.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Excellence Teams at Consumer Brands
Henkel S.A.
Athens
07.2023 - Current
- Researched issues with shipments, product damage and incorrect product amounts.
- Immediately brought critical issues to customer service manager for resolution.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Freight Forwarder
Gopet Trans Hellas LTD
02.2023 - 04.2023
- Arranged delivery or storage of goods at destinations.
- Maintained open communication with global locations to facilitate smooth collaboration.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Stayed on top of shipment locations and current status to update offices and customers.
- Provided tracking information to enable clients to monitor progress of shipments.
- Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
Reactivation Sales Agent
Novibet
Irakleio
09.2022 - 01.2023
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Collaborated with cross-functional teams to identify and address customer needs.
Collection Agent
Kretsi Law firm
Neos Kosmos
04.2022 - 07.2022
- Problem Solving and Management
- Customer Service
- Generate maximum profit for the customer
Secretary
Medical Office
Piraeus
08.2021 - 02.2022
- Prescriptions
- Act as first point of contact for patients
- Offered technical support and troubleshot issues to enhance office productivity.
- Maintained electronic filing systems and categorized documents.
- Created and updated records and files to maintain document compliance.
- Assisted coworkers and staff members with special tasks on daily basis.
- Scheduled appointments and conducted follow-up calls to clients.
Trainee
Chartworld S.C
Glyfada
06.2018 - 08.2018
- Filament of necessary documents of the crew of the entire fleet
- Compilation of a nautical card
- Training in the DANAOS electronic system
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Collaborated with employees from various backgrounds.
Education
Bachelor - Shipping, Trade And Transport
University of The Aegean
Chios, Greece 09.2017 - 12.2021
Skills
Relationship builder
Effective communicator
Social media expertise
Organization and Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Excellence Teams at Consumer Brands
Henkel S.A.
07.2023 - Current
Freight Forwarder
Gopet Trans Hellas LTD
02.2023 - 04.2023
Reactivation Sales Agent
Novibet
09.2022 - 01.2023
Collection Agent
Kretsi Law firm
04.2022 - 07.2022
Secretary
Medical Office
08.2021 - 02.2022
Trainee
Chartworld S.C
06.2018 - 08.2018
Bachelor - Shipping, Trade And Transport
University of The Aegean
09.2017 - 12.2021