Angeliki Kaparou
Piraeus
Summary
Up-and-coming professional majoring in Maritime and aiming to find a full-time job in the business sector. Consistent, hardworking and creative, with developed communication skills, excellent organization and ability to adapt to demanding work environment.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Excellence Teams at Consumer Brands
Henkel S.A.
Athens
07.2023 - Current
- Researched issues with shipments, product damage and incorrect product amounts.
- Immediately brought critical issues to customer service manager for resolution.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Freight Forwarder
Gopet Trans Hellas LTD
02.2023 - 04.2023
- Arranged delivery or storage of goods at destinations.
- Maintained open communication with global locations to facilitate smooth collaboration.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Stayed on top of shipment locations and current status to update offices and customers.
- Provided tracking information to enable clients to monitor progress of shipments.
- Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
Reactivation Sales Agent
Novibet
Irakleio
09.2022 - 01.2023
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Collaborated with cross-functional teams to identify and address customer needs.
Collection Agent
Kretsi Law firm
Neos Kosmos
04.2022 - 07.2022
- Problem Solving and Management
- Customer Service
- Generate maximum profit for the customer
Secretary
Medical Office
Piraeus
08.2021 - 02.2022
- Prescriptions
- Act as first point of contact for patients
- Offered technical support and troubleshot issues to enhance office productivity.
- Maintained electronic filing systems and categorized documents.
- Created and updated records and files to maintain document compliance.
- Assisted coworkers and staff members with special tasks on daily basis.
- Scheduled appointments and conducted follow-up calls to clients.
Trainee
Chartworld S.C
Glyfada
06.2018 - 08.2018
- Filament of necessary documents of the crew of the entire fleet
- Compilation of a nautical card
- Training in the DANAOS electronic system
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Collaborated with employees from various backgrounds.
Education
Bachelor - Shipping, Trade And Transport
University of The Aegean
Chios, Greece 09.2017 - 12.2021
Skills
Relationship builder
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Excellence Teams at Consumer Brands
Henkel S.A.
07.2023 - Current
Freight Forwarder
Gopet Trans Hellas LTD
02.2023 - 04.2023
Reactivation Sales Agent
Novibet
09.2022 - 01.2023
Collection Agent
Kretsi Law firm
04.2022 - 07.2022
Secretary
Medical Office
08.2021 - 02.2022
Trainee
Chartworld S.C
06.2018 - 08.2018
Bachelor - Shipping, Trade And Transport
University of The Aegean
09.2017 - 12.2021
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