Angeliki- Lilly Theodoropoulou

• On-site representative for luxury villa guests; delivered seamless, concierge-level services.
• Coordinated bespoke experiences (private chefs, excursions, wellness, events)
• Ensure villa readiness and liaised between guests, owners, caretakers, and HQ
• Expanded local provider partnerships and improved guest satisfaction

• Collaborated with cross-functional teams to develop pricing models that maximized profitability while remaining competitive in the market.
• Participated in regular training sessions to further enhance industry knowledge and stay abreast of emerging trends affecting bunker trading operations.
• Enhanced market intelligence by conducting thorough research on global oil markets, trends, and competitors.
• Developed comprehensive understanding of regional markets to provide informed recommendations on procurement strategies for various fuel grades.

• Lead crew member for BBJ 737 Africa based project (20/20 rotation)

• Managed crew rosters, documentation & logistics; ensured regulatory compliance

• Coordinate hotel, transport & flight schedule updates for crew

• Managed vessels' position lists, fixtures data & communications

• Coordinated FEAST/ATL vessel circulations; handled contact distribution

• Oversaw switchboard, client system, travel & meeting coordination.

• Supervised cabin operations; deputy to the Purser

• Ensured crew readiness, grooming & duty allocation

• Delivered performance reports and ensured safety/service compliance

• Aircrafts: Airbus A380, Boeing 777-300/200

• Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
• Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
• Aircrafts: A319, A320, A321, AVEO RJ1