Anita Mouzaki
Neo Faliro
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating.
Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
11
11
years of professional experience
Work History
Senior Customer Service Representative
Cisco
02.2023 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Escalated issues to proper supervisors when standard processes were not effective.
- Escalated issues to proper expert department upon customer request.
- Assisted customers with troubleshooting and problem resolution.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed and updated databases to handle customer data.
Academic Student Advisor
Study Medicine Europe
08.2022 - 01.2023
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Provided support and guidance to students experiencing academic and personal troubles.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Assisted students in selecting courses to align with interests and abilities.
- Provided support with initial adjustment to university, academic life and interpreted institutions policies and requirements.
- Provided support with various inquires as well as relocation support.
- Provided support with travel documents and visa procedure .
- Managed relationship with existing and new student through CRM System by keeping records in data base.
PROJECT COORDINATOR/Freelancer
EUAA
01.2020 - 06.2022
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Kept corporate and client information confidential, adhering to data safety measures.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Communication during asylum process with various departments to keep everyone on board about any changes to the project plan.
- Provided updates and feedbacks to project managers.
Project Consultant
Aratos Group (European Institution for Local Development )
10.2017 - 12.2019
- Developed 26 effective project tactics in one year.
- Prepared contingency plans.
- Maintained high performing team and served as project's advocate.
- Allocated work among team members and provided guidance.
- Partnered with project team members to identify and quickly address problems.
- Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements.
- Set up and managed team meetings.
- Updated customers and senior leaders on progress and roadblocks.
- Produced quality standards, checklists, report templates, and processes.
- Met with manager weekly to provide detailed project report and milestone updates.
- Reduced risk and coordinated project specifications to meet safety and federal compliance.
General Office Administrator
Aratos Group
10.2017 - 08.2018
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Managed senior-level personnel working in marketing and sales capacities.
TRAVEL OPERATION REPRESENTATIVE
Kellenis Tours
03.2016 - 11.2016
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
Exhibitor Services Representative
Haris Cotton
09.2013 - 09.2015
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Sales Coordinator
Haris Cotton
05.2012 - 09.2015
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- Maintained long-term relationships with high net-worth clients.
- Created documents recommended courses of actions to assist upper management in complex decision-making issues.
- Streamlined training processes for orders, tracking, expense recording and sale protocols to increase employee productivity and enhance sales.
Education
Bachelor of Arts - International Relations And Affairs
Empire State of New York
Athens - Greece 06.2018
Skills
- Project Maintenance
- Documentation
- Database Research
- Data Collection
- Team Coordination
- Project Proposals
- Office Operations
- Office Meetings
- Training and Development
- Customer Service satisfaction
- Maintaining Customer Database
- Special Assignments
- Customer Relations
- Sales and Marketing
- Internet Research
- Project Collaboration
- Employee Scheduling
- CRM Software
- Cultural Awareness
Languages
English
Proficient
C2
Greek
Proficient
C2
Albanian
Proficient
C2
Spanish
Upper intermediate
B2
Timeline
Senior Customer Service Representative
Cisco
02.2023 - Current
Academic Student Advisor
Study Medicine Europe
08.2022 - 01.2023
PROJECT COORDINATOR/Freelancer
EUAA
01.2020 - 06.2022
Project Consultant
Aratos Group (European Institution for Local Development )
10.2017 - 12.2019
General Office Administrator
Aratos Group
10.2017 - 08.2018
TRAVEL OPERATION REPRESENTATIVE
Kellenis Tours
03.2016 - 11.2016
Exhibitor Services Representative
Haris Cotton
09.2013 - 09.2015
Sales Coordinator
Haris Cotton
05.2012 - 09.2015
Bachelor of Arts - International Relations And Affairs
Empire State of New York
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