Anna Brigida
Agioi Anargyroi
Summary
Hello, I'm Anna Brigida, a Business Economics student. With a dynamic and proactive approach, I've cultivated strong analytical skills through diverse global company experiences. Eager to bring my enthusiasm and dedication to contribute to your company's success.
Overview
6
6
years of professional experience
Work History
Reverse Logistics Specialist
Foundever Greece
08.2024 - Current
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Improved warehouse efficiency through meticulous organization of returned products and prompt redistribution to appropriate channels.
- Assessed risks associated with reverse logistics operations, developing contingency plans that ensured business continuity during unforeseen events or disruptions in supply chains.
- Reduced loss from damaged goods by proactively identifying potential causes and implementing preventive measures throughout the supply chain.
- Implemented lean principles within reverse logistics operations, identifying areas for waste reduction and streamlining processes to achieve greater efficiency.
- Monitored inventory levels of returned products, ensuring adequate stock for resale or redistribution while minimizing excess storage costs.
Advisor
Ttech EMEA
02.2023 - 05.2023
- Company Overview: Booking-Italy
- Communication Skills: Communicate professionally and courteously, adapting communication style to meet customer needs
- Customer Assistance: Ensure a positive customer experience by offering excellent service and demonstrating empathy
- Problem Resolution: Identify and analyze customer problems or complaints to provide appropriate solutions
- Booking-Italy
Advisor
Teleperformance Greece
10.2021 - 08.2022
- Company Overview: Netflix
- Communication Skills: Communicate professionally and courteously, adapting communication style to meet customer needs
- Customer Assistance: Ensure a positive customer experience by offering excellent service and demonstrating empathy
- Product Knowledge: Stay updated on changes, updates, and new features to provide accurate information to customers
- Adherence to Protocols: Maintain compliance with company policies and regulations
- Netflix
Advisor
Teleperformance Greece
12.2020 - 10.2021
- Company Overview: N26
- Communication Skills: Exhibit strong verbal communication skills to convey information clearly and effectively
- Customer Assistance: Address customer inquiries, concerns, or issues promptly and effectively
- Product Knowledge: Possess in-depth knowledge of the products or services offered by the company
- Adherence to Protocols: Follow company's guidelines, protocols, and standard operating procedures
- Problem Resolution: Escalate complex issues to higher levels of support when necessary
- N26
Advisor
Webhelp Greece
06.2019 - 03.2020
- Company Overview: Adidas-Italy
- Communication Skills: Actively listen to customers and ask relevant questions to gather necessary information
- Product Knowledge: Communicate product details clearly to customers to enhance their understanding
- Problem Resolution: Identify and analyze customer problems or complaints to provide appropriate solutions
- Adidas-Italy
Education
Bachelor Of Business Economics -
Sapienza Universita Di Roma
09-2023
Skills
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Excellent Communication
- Customer Service
- Time Management
- Multitasking
- Remote Communication Tools
- Salesforce
- OBI4wan
- Problem-Solving
- Adaptability
- Teamwork
- Basic Financial Skills
- Basic Mathematical Skills
- Logistics planning
- Supply chain optimization
- Documentation accuracy
- Warehouse operations
- Returns processing
- Problem-solving abilities
- Multitasking Abilities
Languages
Italian
English
Hobbies and Interests
- Traveling
- Cooking
- Movies
- Sports
Personal Information
- Place of Birth: Brindisi
- Date of Birth: 07/16/98
- Gender: Female
- Nationality: Greek-Italian
- Marital Status: Single
Timeline
Reverse Logistics Specialist
Foundever Greece
08.2024 - Current
Advisor
Ttech EMEA
02.2023 - 05.2023
Advisor
Teleperformance Greece
10.2021 - 08.2022
Advisor
Teleperformance Greece
12.2020 - 10.2021
Advisor
Webhelp Greece
06.2019 - 03.2020
Bachelor Of Business Economics -
Sapienza Universita Di Roma
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