Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
ANNA KLIRONOMOU

ANNA KLIRONOMOU

TOURISM MANAGMENT
Corfu

Summary

Accomplished in enhancing service quality and streamlining operations, I leveraged my problem-solving abilities and Microsoft Office proficiency at Paradise Hotel to significantly improve guest satisfaction. My expertise in team building and marketing promotions has consistently driven success, demonstrating a commitment to professionalism and organizational excellence. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Reception Manager and Reservations Coordinator

Paradise Hotel
05.2024 - Current
  • Demonstrated adaptability during peak seasons or staffing shortages by stepping into various roles as needed to maintain smooth operations at the front desk.
  • Reduced wait times for guests during check-in/out processes by implementing a more efficient system for handling paperwork, keys, and other essential items.
  • Provided support to colleagues during challenging situations by offering assistance, guidance, and encouragement as needed.
  • Developed strong relationships with local businesses and vendors, creating valuable partnerships that benefited both parties.
  • Contributed to marketing efforts by analyzing guest feedback data and sharing insights on potential areas of improvement or promotional opportunities.
  • Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
  • Maintained accurate records of guest information, billing details, and reservation data using hotel management software systems.
  • Fostered a welcoming atmosphere for guests upon arrival by maintaining a clean reception area and ensuring prompt assistance from staff members when needed.
  • Created organized filing system to manage department documents.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Enhanced guest experience by offering personalized recommendations for on-site amenities, local attractions, and special events based on guests'' interests and preferences.

Restaurant Hostess

Opera Hotel
10.2023 - 12.2023
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Checked in with servers to confirm preparedness before seating customers.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Answered customer questions about hours, seating, and menu information.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
  • Reported problematic guests to management to foster safe and pleasant environment.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Used cash registers and credit card machines to cash out customers.
  • Seated patrons based on guest preferences and seating availability.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Shift Supervisor,Reception Desk

Princess Hotel
05.2023 - 10.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Kept current on industry trends in hospitality services by attending workshops/training sessions regularly, which allowed me to share newfound knowledge with my team effectively.
  • Collaborated with management to implement new strategies for improving guest experiences.
  • Coordinated with other departments, ensuring seamless communication and teamwork across the hotel.
  • Implemented a system for tracking lost and found items, resulting in more efficient handling of guest belongings and increased returns to their rightful owners.
  • Improved check-in/check-out processes, reducing wait times for guests and increasing overall satisfaction ratings.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Runner and Online Orders Assistant

Kotsovolos
10.2022 - 01.2023
  • Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
  • Provided excellent customer service while meeting challenging time goals.
  • Collaborated with team members to achieve shared goals, helping improve overall productivity levels.
  • Enhanced communication between departments through timely distribution of important memos and notices.
  • Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.

Receptionist

Divani
05.2022 - 10.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed all tasks in compliance with company policies and procedures.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Compiled information from files and research to satisfy information requests.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Receptionist and Public Relations Specialist

Grecotel
05.2021 - 10.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Customer Service and Mobile Promotion Specialist

Vodafone
02.2020 - 06.2020


  • Kept abreast of industry news, competitor activity, and emerging trends in order to adapt promotion strategies accordingly.
  • Analyzed consumer feedback using surveys and focus groups to identify areas of improvement in promotional strategies.
  • Developed lists of prospective clients from sources such as newspaper items, company records and local merchants.
  • Worked with team to achieve sales goals for products.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Increased sales by effectively communicating product benefits.
  • Assisted customers with product selection based on individual needs and preferences.
  • Educated customers on product features and answered questions regarding product use.
  • Communicated product value, quality, and style to educate and entice potential customers.
  • Established and maintained positive relationships with customers.

Education

Some College (No Degree) - Tourism Management

Public College of Thessaloniki
Thessaloniki, Greece

Skills

Process Improvement

Interests

My interests include traveling the world to better understand myself

I enjoy cooking to explore new ideas and flavors

I strive to maintain good physical fitness for better overall health

Timeline

Reception Manager and Reservations Coordinator

Paradise Hotel
05.2024 - Current

Restaurant Hostess

Opera Hotel
10.2023 - 12.2023

Shift Supervisor,Reception Desk

Princess Hotel
05.2023 - 10.2023

Runner and Online Orders Assistant

Kotsovolos
10.2022 - 01.2023

Receptionist

Divani
05.2022 - 10.2022

Receptionist and Public Relations Specialist

Grecotel
05.2021 - 10.2021

Customer Service and Mobile Promotion Specialist

Vodafone
02.2020 - 06.2020

Some College (No Degree) - Tourism Management

Public College of Thessaloniki

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ANNA KLIRONOMOU TOURISM MANAGMENT