Anna Louvrou
Athens
Summary
Customer service professional with 8+ years of experience in multicultural environments, skilled at addressing diverse needs and delivering personalized service. Able to manage high-pressure situations and contribute to a dynamic team focused on enhancing the passenger experience and upholding the highest standards and care in the airline. Experienced in operating Boeing 777-300ER, 777-200LR, 787-9, along with Airbus A320/A321.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Flight Attendant
Norse Atlantic Airways
03.2025 - Current
- To ensure the safety, security, and comfort of passengers on long-haul transatlantic flights operated by the Boeing 787-9, primarily to destinations in the United States including JFK (New York), LAX (Los Angeles), and other major hubs.
- To deliver exceptional customer service to a diverse international passenger base, upholding Norse Atlantic’s high hospitality standards.
- To conduct thorough pre-flight safety checks, deliver safety demonstrations, and manage in-flight procedures, including medical situations.
- To collaborate effectively with a multinational crew, encouraging an inclusive onboard atmosphere while maintaining clear communication and operational excellence.
Completion of Bachelors Degree
Focus on Returning to Aviation
03.2024 - 02.2025
Personal Assistant
Law Company Dr. Getreuer
10.2023 - 2 2024
- Manage attorney's calendar, schedule appointments, and coordinate meetings with clients, witnesses, and other legal professionals
- Maintain organized electronic and physical filing systems for legal documents and correspondence, ensuring easy retrieval and confidentiality
- Serve as primary point of contact for clients, addressing inquiries, scheduling consultations, and providing updates on case statuses
- Legal translations from Greek in German and vice versa.
Internship
Embassy of Greece
11.2022 - 02.2023
- Translating or arranging the translation of documents and emails from German to Greek and vice versa
- Providing advice to expats and travelers regarding Visa/passports issuance and renew
- Providing information on military formalities, birth and marriage records
- Arranging and scheduling appointments, meetings, and events for Consul and Attaché.
Flight Attendant
Qatar Airways
04.2022 - 10.2022
- Administer and provide excellent in-flight services and ensure th safety and comfort of all passengers in line with company rules and regulations
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance
- Responded to passenger emergencies to provide first aid
- Assisted passengers in boarding and deplaning aircraft
Intercultural Communication Representative
Outsourced Digital Customer Service
09.2020 - 12.2021
- Take ownership of miscommunication issues and provide appropriate solutions and alternatives within time limits
- Follow communication procedures, guidelines, and policies predominantly in German-speaking market
- Processing requests and applications and escalating to relevant teams on necessity
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Sales Consultant Representative
Luxury Fashion Brands
11.2017 - 11.2019
- Provide exceptional high-level communication with customers and maintain brand and operational standards
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products
- Leveraged social media platforms to promote products and engage with potential customers, resulting in higher brand visibility online
Education
MBA - International Commercial Law
European University of Cyprus
LL.B. - Legal Studies
European University of Cyprus
09.2021 - 07.2024
Skills
- Strong Work Ethic
- Communication Etiquette
- Cultural Awareness
- Attention to Detail
Languages
3,B1,5,C1,6,C2
Personal Information
- Nationality: Greek
- Driving License: B
- EASA CCA
- EASA AME (CY)
Timeline
Flight Attendant
Norse Atlantic Airways
03.2025 - Current
Completion of Bachelors Degree
Focus on Returning to Aviation
03.2024 - 02.2025
Personal Assistant
Law Company Dr. Getreuer
10.2023 - 2 2024
Internship
Embassy of Greece
11.2022 - 02.2023
Flight Attendant
Qatar Airways
04.2022 - 10.2022
LL.B. - Legal Studies
European University of Cyprus
09.2021 - 07.2024
Intercultural Communication Representative
Outsourced Digital Customer Service
09.2020 - 12.2021
Sales Consultant Representative
Luxury Fashion Brands
11.2017 - 11.2019
MBA - International Commercial Law
European University of Cyprus
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