Movies
Anna Moschou
Hotel Operations Manager
Athens
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level HR Assistant position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Operations Manager
L' Avventura Athens
07.2021 - 12.2023
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Introduced new methods, practices, and systems to reduce turnaround time. Developed systems and procedures to improve operational quality and team efficiency.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Front Office,Concierge&Reservations Agent
Estia Boutique Apartments
11.2018 - 07.2021
Front Office&Concierge Agent
Elies Resorts
05.2015 - 09.2018
Guest House Operations
Taleton Eco Guesthouse
10.2013 - 12.2014
- Managed daily operations for a smooth-running guest house, ensuring exceptional guest experiences (reservations, sales, housekeeping, breakfast)
Front Office,Concierge&Reservations Agent
Thalatta Seaside Hotel
04.2013 - 09.2013
Education
Bachelor of Science - Psychology
University of East London By Metropolitan College
Athens, Greece 04.2001 -
Hotel Management
Institute of Hotel And Tourism Studies, Le Monde
AthensSkills
Analytical & Critical Thinking
Communication
Creativity
Decision-Making
Organizational Management
Problem-Solving
Staff Management
Team Leadership
Other Certifications
- Talent management / e-learning ΕΚΠΑ (Ιούνιος 2024)
- 30 ώρες εκπαίδευση από το ΚΕΘΕΑ Εν Δράσει στον εθισμό, την απεξάρτηση και των επαγγελματικό προσανατολισμό πρώην χρηστών ουσιών (Μάιος 2023)
Interests
Psychology
Reading
Theater
Timeline
Operations Manager
L' Avventura Athens
07.2021 - 12.2023
Front Office,Concierge&Reservations Agent
Estia Boutique Apartments
11.2018 - 07.2021
Front Office&Concierge Agent
Elies Resorts
05.2015 - 09.2018
Guest House Operations
Taleton Eco Guesthouse
10.2013 - 12.2014
Front Office,Concierge&Reservations Agent
Thalatta Seaside Hotel
04.2013 - 09.2013
Bachelor of Science - Psychology
University of East London By Metropolitan College
04.2001 -
Hotel Management
Institute of Hotel And Tourism Studies, Le Monde
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