Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Timeline
CustomerServiceRepresentative
Anna Panteli

Anna Panteli

Contract Management Senior Analyst
Kantza Pallini

Summary

Thorough Senior Analyst with over a 20-year background in Telecoms. Excellent planning, organizational and communication skills. Self-reliant to perform analysis and make recommendations. Talented in data modeling and client management.

Overview

29
29
years of professional experience
11
11
years of post-secondary education

Work History

MANAGEMENT SENIOR ANALYST

Deutsche Telecom Group, OTE S.A., COSMOTE TV
Athens
10.2008 - Current
  • Preparation and controlling of annual capex/opex budget and IPF program for the entire TV product portfolio
  • Milestones budget review within the year
  • Controlling expenses (invoicing, payments) for Cosmote TV Business Unit
  • Presenting monthly results, budget variances and ad-hoc analysis
  • Monthly amortizations (CAPEX/OPEX) monitoring and reporting
  • Reviewing new & existing business models
  • Monitoring the attribution of taxes to public sectors and to the Intellectual Property rights institution
  • Liaison between Technical team (platform) and Billing Systems reassuring the revenue share procedure for VOD providers
  • Achievements:
  • Developed databases for controlling and forecasting purposes of the content providers for the owned produced Cinema Channels & for VOD costs. Performed analysis and made suggestions for reducing costs.
  • Contributed to the implementation of Provys (broadcasting system of Cosmote TV)
  • Research, evaluate and proposed buying of a new technology for monitoring the costs of Cosmote TV. i.e. a new software (RSG from Rights Logic) for which I provided specifications, performed system testing, documentation, implementation and reassured all internal systems connect and work seamlessly.

CONTRACT ADMINISTRATOR

VODAFONE-PANAFON S.A
Athens
05.2000 - 03.2008
  • Contract administration for all non-GSM products for commercial customers (leased lines, internet, VPDN, mVPN, fixed telephony, GPRS, VMCC cards, etc.)
  • Collaboration with the legal department for contracts administration
  • Monitoring providers’ charges
  • Reporting to HR and upper management for the performance of the sales commission plan
  • Financial integrity check of future client-companies
  • Reporting for sales status and project progress
  • Support clientele regarding finance procedures
  • Achievements:
  • Owner of a database for the monitoring of sales commissions, reassuring the accurate performance of the commission plan, avoiding previous profit loss
  • Customized the process of sending materials by using special software, improving overall customer service and experience.
  • Monitored incoming contracts and service agreements for correct pricing and information.

TRAVEL AGENT

TOURGREECE S.A. / EPSILON TRAVEL S.A. / SIRENE TRAVEL S.A, MANESSIS TRAVEL S.A
01.1995 - 03.2000
  • Monitoring and controlling of annual contracts with providers (hotels – allotments, buses, taxis, tour guides/escorts, ships, etc.)
  • Process all travel services for groups, incentives and individual clients
  • Costs calculations for incentive groups’ offers and tailor-made packages
  • Achievements:
  • Developed a database for the calculation of all travel packages, achieving accuracy and avoiding profit loss
  • AN

Education

Bachelor of Arts - Spanish Language and Civilization

Hellenic Open University
Athens Greece
09.2008 - 06.2014

Associate of Arts - Tourism And Travel Management

O.T.E.K
Anavissos, Athens Greece
04.1994 - 04.1996

High School Diploma -

2nd General High School
New Smyrni, Athens
01.1991 - 06.1994

Certificate of Proficiency -

Cambridge
Athens, Greece
05.1993 - 06.1993

Diploma DELE B2 - Spanish Language And Literature

Instituto Cervantes De Atenas
Athens, Greece
05.1996 - 06.1996

Certificat De Langue Francaise -

Institute Francais D'Athenes
Athens, Greece
05.1992 - 06.1992

Skills

    Financial Management

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Affiliations

  • Member of CX Ambassadors of Cosmote.
  • Member of Cosmote volunteers.


Interests

Travelling, cooking and diy constructions

Timeline

MANAGEMENT SENIOR ANALYST

Deutsche Telecom Group, OTE S.A., COSMOTE TV
10.2008 - Current

Bachelor of Arts - Spanish Language and Civilization

Hellenic Open University
09.2008 - 06.2014

CONTRACT ADMINISTRATOR

VODAFONE-PANAFON S.A
05.2000 - 03.2008

Diploma DELE B2 - Spanish Language And Literature

Instituto Cervantes De Atenas
05.1996 - 06.1996

TRAVEL AGENT

TOURGREECE S.A. / EPSILON TRAVEL S.A. / SIRENE TRAVEL S.A, MANESSIS TRAVEL S.A
01.1995 - 03.2000

Associate of Arts - Tourism And Travel Management

O.T.E.K
04.1994 - 04.1996

Certificate of Proficiency -

Cambridge
05.1993 - 06.1993

Certificat De Langue Francaise -

Institute Francais D'Athenes
05.1992 - 06.1992

High School Diploma -

2nd General High School
01.1991 - 06.1994
Anna PanteliContract Management Senior Analyst