ANNA TSAKIRIDI

• Worked to build relationships with customers and built potential for additional sales.
• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Developed relationships with clients for increased loyalty and repeat business.
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
• Engaged customers in social conversations to create pleasant and easy shopping experience.
• Provided exceptional customer service, resulting in numerous positive reviews and referrals.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Built relationships with customers to encourage repeat business.
• Greeted customers entering store and responded promptly to customer needs.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Processed refunds and exchanges in accordance with company policy.
• Worked with floor team and managers to meet wide range of customer needs.

• Informed clients of policies and procedures.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.

Check in and Check out clients of hotel

Reservations of rooms in hotel

Assisted clients in writing positive reviews on Booking.com and Tripadvisor.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked effectively in fast-paced environments.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Passionate about learning and committed to continual improvement.
• Strengthened communication skills through regular interactions with others.
• Paid attention to detail while completing assignments.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Worked flexible hours across night, weekend, and holiday shifts.
• Excellent communication skills, both verbal and written.

• Reconciled balance sheets and streamlined best practices for balance sheet processes.
• Handled month-end and year-end end finances by managing and reporting fixed assets and other data.
• Completed year-end closing processes with controllers and external auditors.
• Managed a team of accountants, fostering collaboration and professional growth for improved department performance.
• Wrote financial statements and consolidations after reconciling general ledger accounts.
• Prepared accounts for industry audits and supported audit process.
• Maintained accurate financial records by overseeing general ledger reconciliation efforts on a monthly basis.
• Established strong relationships with external partners such as banks, auditors, and tax consultants to ensure smooth interactions and compliance.
• Prepared monthly journal entries and reconciliations.
• Assisted executive leadership in making informed decisions by providing insightful analysis on financial trends, opportunities, and risks.
• Reviewed budgets and communicated discrepancies to senior management.
• Reduced discrepancies in financial records by conducting thorough audits and ensuring adherence to established protocols.
• Completed biweekly payroll and maintained employee records.
• Safeguarded company''s financial health by implementing robust internal controls and risk mitigation measures across various departments.
• Developed and implemented effective accounting systems.