Anna Zopidou
Quality Assurance Officer
Thessaloniki
Summary
Results-driven Quality and Operations professional with over 10 years of experience in healthcare, diagnostics, hospitality, and environmental consulting. Skilled in ISO management systems (9001, 15189, 27001), team leadership, process optimization, and regulatory compliance. Proven ability to lead cross-functional teams, reduce costs, and enhance service quality.
Overview
15
15
years of professional experience
5
5
Certifications
4
4
Languages
Work History
Quality Assurance Officer
Miraggio Thermal Spa Resort
03.2025 - 10.2025
- Conducted internal audits across multiple departments to ensure compliance with operational and service standards.
- Collaborated with department heads to develop and implement improvement plans based on KPIs and guest feedback.
- Trained frontline staff on service quality expectations and SOP adherence.
- Reduced guest complaints by 20% through proactive quality checks and employee coaching.
- Ensured alignment with hospitality service benchmarks and internal policies.
Assistant Operations Manager
ATG – Access to Genome
04.2024 - 12.2024
- Company Overview: Greece
- Oversaw ISO-certified quality management systems (9001, 15189, 27001), maintaining compliance across all units.
- Streamlined operations, resulting in measurable cost reductions and improved resource utilization.
- Supervised daily activities of laboratory and administrative teams.
- Coordinated construction, setup, and successful launch of a new diagnostic center.
- Improved external communications with clients and vendors, fostering long-term partnerships.
- Greece
Quality Supervisor
Euromedica Kyanous Stavros General Hospital
07.2021 - 03.2024
- Company Overview: Greece
- Managed hospital-wide quality systems, improving adherence and reducing audit non-conformities.
- Conducted internal audits and implemented corrective actions across departments.
- Partnered with leadership to revise procedures and enforce quality culture.
- Managed medical waste compliance nationwide, ensuring alignment with environmental standards.
- Delivered employee training programs to raise awareness and accountability around quality policies.
- Greece
Safety Officer
Euromedica Kyanous Stavros General Hospital
08.2020 - 07.2021
- Developed and enforced safety regulations aligned with national health standards.
- Led the setup of a COVID-19 laboratory with full safety and compliance planning.
- Conducted inspections and maintenance checks to minimize risks and ensure readiness.
- Negotiated and managed external service contracts, improving cost control and operational reliability.
Executive Secretary
Euromedica Kyanous Stavros General Hospital
01.2017 - 07.2020
- Provided executive support including calendar, communication, and reporting management.
- Ensured ongoing ISO 9001:2015 and ISO 22000 compliance in all administrative areas.
- Managed internal and external communication with partners, vendors, and patients.
- Designed promotional content to enhance brand recognition and engagement.
Office Manager – International Assistance Department
Euromedica SA (Group)
01.2012 - 01.2017
- Coordinated healthcare services for international patients (mainly Libyan nationals).
- Managed emergency medical cases, improving response times and coordination.
- Authored SOPs for interdepartmental operations and managed HR tasks including recruitment and onboarding.
Environmental Consultant (External Partner)
Karanasios Varsami & Partners
07.2010 - 01.2012
- Conducted environmental impact assessments for energy and fuel infrastructure.
- Issued energy efficiency certificates and monitored sustainability metrics.
- Ensured regulatory compliance with environmental laws and standards.
Education
Master of Business Administration (MBA) -
Hellenic Open University
01.2021 -
B.Sc. - Environmental Engineering
University of Applied Sciences
Skills
- ISO Quality Systems (9001,15224,22000,14001)
- Scheduling & Resource Coordination
- Process Improvement & Operational Efficiency
- Communication & Problem-Solving
- Staff Supervision & Training
- Budget Monitoring
- Internal Auditing & Compliance
- Health & Safety Policies
- Internal Communication & Team Leadership
- Risk Management & Safety Compliance
- Strategic Planning & Project Coordination
- Hiring, Training & Staff Development
Certification
ISO 14001:2015 Internal Auditor, TUV Austria, 2022
Timeline
Quality Assurance Officer
Miraggio Thermal Spa Resort
03.2025 - 10.2025
Assistant Operations Manager
ATG – Access to Genome
04.2024 - 12.2024
Quality Supervisor
Euromedica Kyanous Stavros General Hospital
07.2021 - 03.2024
Master of Business Administration (MBA) -
Hellenic Open University
01.2021 -
Safety Officer
Euromedica Kyanous Stavros General Hospital
08.2020 - 07.2021
Executive Secretary
Euromedica Kyanous Stavros General Hospital
01.2017 - 07.2020
Office Manager – International Assistance Department
Euromedica SA (Group)
01.2012 - 01.2017
Environmental Consultant (External Partner)
Karanasios Varsami & Partners
07.2010 - 01.2012
B.Sc. - Environmental Engineering
University of Applied Sciences
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