Anna Lefkothea Papavasileiou

During my time in Dropbox, I:

• Resolved technical issues (including backup, external drive backup, file restoration, file sync from the cloud to the app, and Dropbox app malfunctions) for a diverse customer base, building expertise in troubleshooting and data systems.
• Was also responsible for refund/reimbursement requests.
• Utilized internal tools to track, analyze, and report on customer inquiries all over the world. Contact with the customers was established either via e-mail/chat, or via phone, and all the conversations were held in English.

I participated in the national census conducted by the Hellenic Statistical Authority ELSTAT in 2021.

• I collected data related to the houses (number of inhabitants, year of construction, etc.) in defined areas.
• I analyzed the results using R, graphed them ,and presented them to the authority.