Anthi Michail
Athens
Summary
A hardworking, reliable and motivated person who has acquired
technical, negotiational skills and deep knowlenge in customer care, from previous work experience. Thrilled to work in a team, learn new tecnologies and handle projects and tasks.
Overview
9
9
years of professional experience
16
16
years of post-secondary education
Work History
Technical Account Manager
Vodafone
09.2023 - Current
- Perform daily customer visits, inquire with customer IT personnel, and analyze customer needs. Investigate and analyze corporate customer needs.
- Perfom technoeconomical analysis and propose technical solutions that meet customer requirements.
- Perform presales analysis and present Connectivity Solutions and Security to private sector corporate customers.
- Develop expertise in new technologies/services (SDWAN, Firewall, Security, etc.)
- Achieve commercial targets through and revenue growth through cooperation with business account managers
- Co-operate with design experts to address customer needs sufficiently.
Business Sales Development & Operations
CQS / Nova
9 2020 - 09.2023
- Daily Customer Contact
- Cloud PBX Sales Management
- Registration & monitoring at CRM for customers applications.
Customer Care Representative
Vodafone
02.2020 - 09.2020
- Corpotate customers services
Presales and Customer Care Agent
IMS Innovative Micro Solutions S.A.
09.2015 - 09.2018
- Customer Consulting and Training
- Software Demo Presentation
- Co-operate with software engineers to address customer needs
- Software testing
- Customer support.
Education
Bachelor of Science - Science And Telecommunication Technology
University of Peloponnese
Tripoli, Greece 04.2008 - Current
Cisco CCNA Routing And Switching -
Attendance At Interlei
Skills
Sales Support
Task Prioritization
Professionalism
Multitasking
Sales strategy
Sales Presentations
Analytical Thinking
Problem-Solving
Time Management
Excellent Communication
Microsoft Office
Languages
Greek
English
Timeline
Technical Account Manager
Vodafone
09.2023 - Current
Customer Care Representative
Vodafone
02.2020 - 09.2020
Presales and Customer Care Agent
IMS Innovative Micro Solutions S.A.
09.2015 - 09.2018
Bachelor of Science - Science And Telecommunication Technology
University of Peloponnese
04.2008 - Current
Business Sales Development & Operations
CQS / Nova
9 2020 - 09.2023
Cisco CCNA Routing And Switching -
Attendance At Interlei
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