Anthony Molitor

Teleperformance (Disney Customer Support)
02/2025 – 07/2025

• Supported Disney+ subscribers with account setup, streaming issues, and billing inquiries.
• Delivered personalized service while adhering to company policies and performance targets.
• Contributed to a self-service knowledge base by documenting frequent issues and solutions.

Concentrix / Webhelp (Airbnb Customer Support)
08/2024 – 12/2024

• Handled inbound inquiries from Airbnb guests and hosts, providing guidance on bookings, payments, and account issues.
• Resolved customer complaints with a focus on maintaining high satisfaction and positive brand representation.
• Collaborated with cross-functional teams to escalate complex issues and ensure timely resolution.

Reception & Kitchen Support, Hostel San Juan de la Cruz, Nicaragua | May – July 2023

• Assisted with front desk operations and guest services.
• Supported kitchen staff in meal preparation and service.

Tourism Reception Volunteer, Various Hostels in México (San Cristóbal, Bacalar, Cancun, Tulum, Mérida) | Aug 2023 – Feb 2024

• Provided reception and traveler assistance at multiple tourist accommodations.