Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
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Antonios Argyratos

Antonios Argyratos

Athens

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Knowledgeable and dedicated customer service professional with extensive experience in RETAIL industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

27
27
years of professional experience

Work History

IT Consultant

A TELCO SYSTEMS
ILIOUPOLI
04.2005 - Current
  • Maintained infrastructure performance by monitoring, performance tuning, and troubleshooting surfaced issues.
  • Installed wiring, cabling and devices to establish, repair and improve network operations.
  • Configured hardware devices and software settings to optimize network performance.
  • Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
  • Imaged OS and software deployments throughout system and addressed implementation concerns.
  • Prepared proposals for new professional service and technology implementation when necessary.
  • Supported business development and sale of professional services when necessary for system security and improvement.
  • Diagnosed, troubleshot and resolved hardware and system problems.
  • Consulted users to determine areas in need of improvement.
  • Designed, configured and tested computer hardware and operating system software.
  • Provided technical support and training to users on telecommunications equipment and software.
  • Terminated Cat6 cable connectors and modular plugs.
  • Installed wiring and panels and set configurations for security alarm systems, access control and CCTV systems.
  • Engaged in troubleshooting procedures in newly- and previously-installed security systems, consulting manuals and applying technical expertise to resolve performance issues.
  • Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
  • Used remote login tools to assist clients with technical and product questions.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Analyzed sales performance and service feedback to drive organizational and operational changes for greater profitability.
  • Collaborated with new customers to give details about company offerings.
  • Networked to build client base and promote products to new and existing clients.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.

IT Technician

EUKLIDES ANTONIADIS SA
ATHENS
11.2004 - 04.2006
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
  • Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Administered, maintained and supported network systems to provide consistent security, availability and performance.
  • Managed client network security through installation of firewalls and VPNs.
  • Monitored and performed hardware and software upgrades to network servers, operating systems and applications.
  • Configured and installed routers, switches, and wireless controllers.

Outside Service Attendant

PANSYSTEMS SA
KALLITHEA
10.2002 - 10.2003
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Conducted remote diagnostics to identify and solve technical problems.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Analyzed support tickets to identify trends and recommend product improvements to the development team.

Computer Repair Technician

ALFA COMPUTER STORE
PIRAEUS
10.1999 - 05.2002
  • Updated or installed software for customers to ensure computer efficiency.
  • Performed inventories on computers and computer repair equipment.
  • Assisted customers with new computer and accessory purchases.
  • Checked in computers and performed diagnostics for repair.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
  • Answered customer service calls and resolved issues quickly to return machines to operational status.
  • Called and consulted with clients regarding equipment details, needs and problems.

Computer Technician

INTERMARINE ELECTRONICS
MOSCHATO
10.1998 - 05.1999
  • Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
  • Constructed, installed, and tested customized configurations based on numerous platforms and operating systems.
  • Performed diagnostics, isolated problems, and fixed electronic hardware components by testing and exchanging to ensure functionality.

Education

Bachelor of Science - Department of Automation Engineering

Technological Educational Institute of Piraeus
EGALEO ATHENS
08-2008

Skills

  • Virtualization technologies
  • Project management
  • Software development
  • Access point installation
  • Data analytics
  • Enterprise architecture
  • IT system development
  • IT service management
  • Equipment configuration
  • Needs assessment
  • Network administration
  • ERP configuration
  • ERP system configuration SOFTONE ENTERSOFT
  • ERP administration

Languages

English
Upper Intermediate (B2)
B2

Timeline

IT Consultant

A TELCO SYSTEMS
04.2005 - Current

IT Technician

EUKLIDES ANTONIADIS SA
11.2004 - 04.2006

Outside Service Attendant

PANSYSTEMS SA
10.2002 - 10.2003

Computer Repair Technician

ALFA COMPUTER STORE
10.1999 - 05.2002

Computer Technician

INTERMARINE ELECTRONICS
10.1998 - 05.1999

Bachelor of Science - Department of Automation Engineering

Technological Educational Institute of Piraeus
Antonios Argyratos