Antonios Efstathioy
Thessaloniki
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Head Waiter
Suita
08.2024 - Current
- Welcomed new customers, engaged in discussions about specials, and collected drink orders.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Waiter
Olympia Restaurant
01.2024 - 07.2024
- Developed a deep understanding of menu items and specials, allowing for detailed and accurate descriptions to customers
- Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business
- Collaborated with kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers
- Cross-trained in other restaurant roles to ensure smooth operations when needed
ASSISTANT PROJECT MANAGER
Physis.org
09.2023 - 01.2024
- Prepared meeting minutes, status reports, and maintained files for due diligence and financials with 100% deadline adherence
- Assisted in compiling project scopes, budgets, and schedules
- Collaborated with subcontractors, vendors, and state agencies to ensure project compliance with state and federal regulations
ASSISTANT SALES MANAGER
WEDOO
08.2023 - 01.2024
- Conducted regular training sessions to enhance the sales team's product knowledge and selling techniques
- Monitored and analyzed sales data to identify trends, opportunities, and areas for improvement
- Established and maintained strong relationships with key clients, resulting in repeat business and referrals
- Conducted market research to stay informed about industry trends and competitor activities
WAITSTAFF
TOYROOM
05.2023 - 08.2023
- Maintained a professional, friendly attitude and appearance at all times, resulting in repeat customers and positive feedback from management
- Demonstrated excellent multitasking abilities, managing a high-volume of orders and customer service tasks during peak hours
- Maintained a clean and organized store environment, resulting in a higher customer experience
- Identified and reported inventory discrepancies, resulting in improved inventory management
WAITER
Branco
04.2023 - 08.2023
- Developed a deep understanding of menu items and specials, allowing for detailed and accurate descriptions to customers
- Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business
- Cross-trained in other restaurant roles to ensure smooth operations when needed
WAITER
Omega Stage
10.2022 - 04.2023
- Developed a deep understanding of menu items and specials, allowing for detailed and accurate descriptions to customers
- Restocked supplies, including napkins, utensils, and condiments, throughout shifts to ensure customers had what they needed
- Cross-trained in other restaurant roles to ensure smooth operations when needed
BARTENDER
Mykonos Bay
04.2022 - 10.2022
- Demonstrated knowledge of the bar's menu and drink recipes to customers
- Adjusted drink recipes to customers' preferences
- Ensured compliance with safety and sanitation regulations
- Conducted daily/weekly cleaning tasks to maintain an orderly, sanitary work environment
Bartender
Lush Beach Bar
05.2021 - 04.2022
- Adjusted drink recipes to customers' preferences
- Maintained a well-stocked bar by regularly checking inventory and placing orders for supplies
- Up-sold menu items to increase profits
- Balanced cash drawer at the end of each shift, resulting in zero discrepancies
Kitchen Prep Cook
Gossip Downtown
01.2018 - 08.2018
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Education
Bachelor - Project Management
Mediterannean College
Athens, Greece 05.2023 - 09.2023
Diploma - Culinary Professional
IEK OMIROS
Larisa 05.2022 - Current
Course - Leadership course
Harvard
Course - Dynamic Psychological Pricing
Hotelier Academy
Diploma - Project Management
Coursera
Athens, Greece 04.2001 -
Mesterclass - Wine And Food Pairing
Meditrranean College
Athens 04.2001 -
ECPE - MICHIGAN -ECPE-ENGLISH LANGUAGE
Koala Studies
Larissa, Greece 04.2001 -
DELF A1-A2 - French
Institut Français
Larissa, Greece 04.2001 -
DELF B1-B2 - French Language And Literature
Institute Francais
Thessaloniki, Greece 04.2001 -
Skills
- Fast Learner
- Communication
- Project Management
- Filing
- Scheduling
- Typing
- Empathy
- Research
- Cash Register
- Market Research
- Sales
- Analytics
- Google Analytics
- Boosting
- Cooperation
- Communications
- Conflict Resolution
Guest service
Upselling techniques
Guest relations
Reliable and responsible
Timeline
Head Waiter
Suita
08.2024 - Current
Waiter
Olympia Restaurant
01.2024 - 07.2024
ASSISTANT PROJECT MANAGER
Physis.org
09.2023 - 01.2024
ASSISTANT SALES MANAGER
WEDOO
08.2023 - 01.2024
Bachelor - Project Management
Mediterannean College
05.2023 - 09.2023
WAITSTAFF
TOYROOM
05.2023 - 08.2023
WAITER
Branco
04.2023 - 08.2023
WAITER
Omega Stage
10.2022 - 04.2023
Diploma - Culinary Professional
IEK OMIROS
05.2022 - Current
BARTENDER
Mykonos Bay
04.2022 - 10.2022
Bartender
Lush Beach Bar
05.2021 - 04.2022
Kitchen Prep Cook
Gossip Downtown
01.2018 - 08.2018
Diploma - Project Management
Coursera
04.2001 -
Mesterclass - Wine And Food Pairing
Meditrranean College
04.2001 -
ECPE - MICHIGAN -ECPE-ENGLISH LANGUAGE
Koala Studies
04.2001 -
DELF A1-A2 - French
Institut Français
04.2001 -
DELF B1-B2 - French Language And Literature
Institute Francais
04.2001 -
Course - Leadership course
Harvard
Course - Dynamic Psychological Pricing
Hotelier Academy
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