ANTONIS SOTIROPOULOS
Athens
Summary
Results-driven Retail Sales Supervisor with over 15 years of experience in telecom and technology retail. Expert in multi-store performance management, sales growth, profitability, KPI monitoring, and talent development. Recognized for translating strategy into execution and building high-performing, target-driven teams.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Retail Sales Supervisor
Germanos Retail Network (OTE Group)
03.2019 - Current
- Supervise and support the performance of a multi-store retail network, ensuring full compliance with corporate procedures and commercial policies
- Drive monthly and annual sales targets across mobile, fixed telephony, internet, and digital services
- Design and implement store-specific action plans to maximize sales effectiveness and profitability
- Monitor financial performance, KPIs, and operational results, providing clear feedback and corrective actions
- Develop sales talent through coaching, performance reviews, and on-the-job training
- Ensure high standards of merchandising, store image, and customer experience
- Propose initiatives for network development, cost optimization, and operational improvement
Store Manager
Germanos Franchise (Aigaleo)
11.2014 - 03.2019
- Maximized sales opportunities through effective merchandising and commercial execution
- Led, motivated, and evaluated sales teams, fostering a high-performance culture
- Ensured consistently high levels of customer satisfaction and service quality
- Managed staffing, training, inventory, logistics, and daily store operations
Senior Sales & Mobile Solutions Lead
Germanos Franchise (Aigaleo)
01.2010 - 11.2014
- Progressed from frontline sales to ownership of the Mobile Telephony business unit
- Delivered strong sales results across mobile, fixed telephony, internet services, and accessories
- Managed daily performance, targets, and commercial priorities of the department
- Monitored market trends and competition to strengthen the store’s commercial positioning
- Ensured optimal product presentation, merchandising, and brand consistency
Customer Care Representative
Multichoice Hellas (current Nova)
02.2004 - 09.2006
- End-to-end management of customer requests via inbound calls
- Promotion of products and services and customer retention initiatives - Account clarification and accurate CRM data entry
Education
Bachelor’s Degree - Business Administration (Marketing)
Technological Educational Institute of Piraeus
Skills
- Retail Network Performance
- Sales Growth & Revenue Optimization
- Commercial Strategy & Execution
- KPI & Financial Analysis
- Team Leadership & Coaching
- Customer Experience Excellence
Certification
- LevelUP! NextGen – Aspire Journey (Experts Stream), Telekom (2025)
- Professional Diploma in Digital & Social Media Marketing, Knowcrunch (2023)
- Sales in Action, Institute of Sales Greece (2020 & 2024)
- Negotiation Skills – Win-Win Approach, OTE Group
- Digital Marketing & Social Media, OTE Group
- Leadership & Team Development Programs, Germanos
LANGUAGES
Greek: Native
English: Proficient (FCE – Cambridge, ECPE – Michigan State University)
Timeline
Retail Sales Supervisor
Germanos Retail Network (OTE Group)
03.2019 - Current
Store Manager
Germanos Franchise (Aigaleo)
11.2014 - 03.2019
Senior Sales & Mobile Solutions Lead
Germanos Franchise (Aigaleo)
01.2010 - 11.2014
Customer Care Representative
Multichoice Hellas (current Nova)
02.2004 - 09.2006
Bachelor’s Degree - Business Administration (Marketing)
Technological Educational Institute of Piraeus