ANTONOLOUKA KALLIOPI
Athens
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
26
26
years of professional experience
Work History
Consumer Service
FRIESLANDCAMPINA HELLAS- Consumer Affairs
Marousi, ATTIKI
01.2007 - 01.2024
- Quality issues, sending promotional material, monthly report, receipt of samples following quality issue, company info management
- Additional staffing of first aid and fire safety team
- Collaborated with other departments to resolve complex customer issues efficiently.
- Created reports on customer service metrics such as call resolution rate, average response time.
- Performed quality assurance checks on all outbound correspondence to customers.
- Researched and resolved customer inquiries, complaints, and requests in a timely manner.
- Identified trends in consumer behavior through market analysis studies.
- Escalated unresolved customer issues to appropriate internal personnel for further investigation.
- Developed strategies to improve customer satisfaction ratings.
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
- Provided customer service support to clients via phone and email.
- Communicated promotional offers and discounts available to customers.
Merchandiser
Sales Promotion Center A.E – Merchandiser
01.2003 - 01.2007
- Arrange shelves, carry out and supervise planograms, check shortages, daily report, set up projections, supervise shelf prices, recycle products on behalf of FrieslandCampina
- Set up attractive window displays that encouraged customers to enter the store.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Coordinated promotional events such as special sales or clearance items.
- Researched new products to determine potential success in assigned stores.
- Provided training and support for new staff members in regards to merchandising operations.
- Generated reports detailing current stock levels, sales figures, markdown information.
Promotion of products
PLC Promotion center via WELLA (COLOR EXPERT)
01.2002 - 01.2003
- At major commercial points
- Conducted market research to identify target audiences and trends.
- Managed the production of promotional materials including scripts, graphics and video assets.
Head of branch
Bazaar A.E
01.1998 - 01.2002
- With responsibility for invoices, orders, closing cashiers, supervising staff, checking inventories
- Collaborated with other branches within the organization on projects or initiatives that benefit all locations.
- Analyzed financial statements and prepared reports on budget performance for senior management.
- Maintained accurate records of transactions processed by the branch on a daily basis.
- Provided guidance and support to subordinate employees as needed.
- Directed the training and development of all staff members in order to ensure they were meeting job requirements.
- Developed relationships with vendors, suppliers, and other business partners in order to negotiate better pricing agreements.
- Managed daily operations of a branch, including customer service, staff scheduling, and product distribution.
- Developed strategies to increase sales and improve customer satisfaction levels.
- Ensured compliance with local laws, regulations, and safety standards at all times.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
Education
3rd General Lyceum of N. Ionia, Attica
01.1996
Skills
- Strong communication skills
- Ability to cope with stress and multitasking
- Quick decision-making under pressure
- Organizational skills
- Team spirit
- Open to new challenges
- Knowledge of English at Level B2 Cambridge University
- Microsoft Office PC
- Knowledge of first aid (basic training)
- Fire safety knowledge (basic training)
- Attending a seminar on stress management at work
- Attending a telephone service seminar and interlocutor psychology
- Customer Service
- Quality Control
- Attention to Detail
- MS Office
- Organizational Skills
- Route Management
- Professional phone voice
- Product and service knowledge
- Inbound Call Management
- Problem-Solving
- Customer service excellence
- Calm Under Pressure
- Understanding Customer Needs
- Professionalism
- Report creation
- LiveChat Messaging
Hobbies and Interests
- Τravel
- Trail running
- Beach volleyball
- Hiking
Languages
Greek
First Language
English
Upper Intermediate (B2)
B2
Italian
Beginner (A1)
A1
German
Beginner
A1
Timeline
Consumer Service
FRIESLANDCAMPINA HELLAS- Consumer Affairs
01.2007 - 01.2024
Merchandiser
Sales Promotion Center A.E – Merchandiser
01.2003 - 01.2007
Promotion of products
PLC Promotion center via WELLA (COLOR EXPERT)
01.2002 - 01.2003
Head of branch
Bazaar A.E
01.1998 - 01.2002
3rd General Lyceum of N. Ionia, Attica
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