APOSTOLOS GIATZITZOGLOU
Athens
Summary
Dynamic and results-oriented hospitality leader with a distinguished track record of excellence in front office operations and guest relations within Greece's luxury hotel sector. Acclaimed for orchestrating seamless guest journeys, optimizing operational workflows, and cultivating world-class service experiences. Adept at driving strategic initiatives that align with corporate objectives and elevate brand reputation.
Overview
4
4
years of professional experience
Work History
Front Office Supervisor
Academias Hotel ,5* Marriott Autograph Collection
04.2024 - Current
- Directed daily shift activities, ensuring adherence to standard operating procedures and maintaining service excellence
- Managed room assignments for incoming guests, aligning allocations with individual preferences and special requests for tailored accommodations.
- Supervised front desk operations, including check-ins/outs, guest inquiries, and phone call handling, optimizing communication and efficiency.
Front Office Manager
Saint Luxury Suites, 5
04.2023 - 11.2023
- Oversees daily reception operations, ensuring smooth check-in/check-out processes and contributing to strategic planning for enhanced efficiency.
- Assured that all financial and credit procedures are followed.
- Taking action in all matters related to safety, security, satisfaction and well-being of hotel guests
Guest Relation and Front Office Agent
Andronis Arcadia , 5* I Preferred Hotels & Resorts
05.2021 - 11.2022
- Facilitated distinguished guest services and managed front office processes, enhancing guest satisfaction.
- Provided in-depth information and tailored recommendations to elevate guest experiences.
- Coordinated room availability with housekeeping and addressed guest inquiries and concerns effectively.
Education
Msc - Tourism Management
ALBA GRADUATE BUSINESS SCHOOL
01.2020
Bcs - History and Archaelogy
National and Capodistrian university of Athens
01.2016
Skills
Strategic Front Office Operations
Guest Experience Optimization
Team Leadership & Staff Development
Reservation & Revenue Management
Conflict Resolution & Problem Solving
Relationship Building & Client Retention
Market & Competitive Analysis
Sustainability Practices in Hospitality
Languages
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Additional Information
• Opera PMS | Pylon
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Windows OS Environments
• Coursera Certifications: Negotiation Skills, Project Management
Timeline
Front Office Supervisor
Academias Hotel ,5* Marriott Autograph Collection
04.2024 - Current
Front Office Manager
Saint Luxury Suites, 5
04.2023 - 11.2023
Guest Relation and Front Office Agent
Andronis Arcadia , 5* I Preferred Hotels & Resorts
05.2021 - 11.2022
Bcs - History and Archaelogy
National and Capodistrian university of Athens
Msc - Tourism Management
ALBA GRADUATE BUSINESS SCHOOL
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