OPERA
Apostolos Papayiannakis
Chief Concierge
Athens
Summary
Guest-oriented Chief Concierge providing more than years of experience in hospitality and tourism industries.
Self-starter provides valuable service to clients and tourists.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Chief Concierge
Hotel Grande Bretagne
Athens
04.2018 - Current
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Concierge Clerk
Hotel Grande Bretagne
Athens
10.1998 - 03.2018
- Worked with customers to understand needs and provide excellent service.
- Handled many calls per day to address customer inquiries and concerns.
- Collaborated with team members to achieve target results.
- Increased customer satisfaction by resolving issues.
- Identified issues, analyzed information and provided solutions to problems.
- Carried out day-to-day duties accurately and efficiently.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Arranged for transportation to and from airport, train station and events for visitors.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Scheduled deliveries of flowers, gifts and other products and made reservations for spa services and dining.
- Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
Bell Attendant
Hotel Grande bretagne
Athens
09.1998 - 10.1998
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Explained important features of guest rooms to travelers.
- Maintained lobby in pristine condition and kept trash promptly emptied.
- Notified front desk manager of any guest issues in need of additional attention.
Front Office Agent
Blazer Suites
Voula
05.1997 - 10.1997
- Produced high-quality communications for internal and external use.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
Education
High School Diploma -
First Highscool
Argyroupoli 04.2001 -
Diploma -
School of Tourism And Hospitality
Rhodes 10.1994 - 05.1998
Skills
Brand success
Guest experiences
Hospitality service expertise
Travel coordination
Guest services
Team Supervision
Interpersonal communications
Reporting capabilities
Policy and procedure adherence
Office streamlining
Quality assurance
Bookkeeping
Accomplishments
Secretary General of Les Clef's D' Or Hellas
Software
Interests
Volunteering and community involvement, travel, history, sports, going to museums, art, reading
Timeline
Chief Concierge
Hotel Grande Bretagne
04.2018 - Current
High School Diploma -
First Highscool
04.2001 -
Concierge Clerk
Hotel Grande Bretagne
10.1998 - 03.2018
Bell Attendant
Hotel Grande bretagne
09.1998 - 10.1998
Front Office Agent
Blazer Suites
05.1997 - 10.1997
Diploma -
School of Tourism And Hospitality
10.1994 - 05.1998