Areti Lagkadinou
Thessaloniki
Overview
1
1
Certification
8
8
years of professional experience
Work history
Head waiter
Mandarin Oriental, Costa Navarino
Pylos, Messenia
2026.03 - Current
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
- Trained new staff members, promoting consistent service standards across the team.
- Established effective communication channels between front and back of house teams for smoother operation.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Handled cash transactions and end-of-day accounting tasks ensuring financial accuracy.
Head waiter/Hostess
Mandarin Oriental, Prague
Prague, Czech Republic
2025.11 - 2026.01
- Enhanced customer satisfaction by greeting and escorting guests to their tables.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Coordinated linen, silverware, glassware requirements maintaining aesthetic appeal of the restaurant.
Head waiter
Mandarin Oriental, Costa Navarino
Pylos, Messenia
2025.06 - 2025.10
- Coordinated large party reservations to support high-volume business periods and ensure seamless service.
- Implemented effective seating strategies to enhance customer flow and reduce wait times. with efficient seating arrangements.
- Communicated customer feedback and staff performance issues to management for continuous improvement.
- Maintained clean, organised environments at pool, beach, and restaurant to enhance guest experience.
Head waiter
Insula Alba Resort & Spa
Crete
2024.06 - 2024.11
- Delivered efficient and friendly customer service in a fast-paced environment.
- Processed customer payments accurately and efficiently, enhancing overall customer experience.
- Ensured buffet service was consistently stocked and presented attractively.
- Coordinated mise en place and restaurant preparation for seamless service delivery.
Senior waiter
Insula Alba Resort & Spa
Crete
2023.06 - 2023.11
- Ensured smooth and courteous service in a high-volume environment, enhancing guest satisfaction.
- Coordinated mise en place and dining area setup for efficient service delivery.
- Managed buffet preparation and replenishment to maintain fresh offerings for guests.
Office Assistant / Product Promoter
Meet Me Backstage
Thessaloniki
2022.10 - 2023.05
- Coordinated office organisation and streamlined daily administrative tasks.
- Responded to incoming calls and customer inquiries, ensuring a professional and friendly experience.
- Executed targeted marketing techniques to promote products effectively.
Administrative Assistant
LaGreen Forestry Projects
Thessaloniki
2021.09 - 2022.06
- Developed and organised comprehensive documentation and filing systems to ensure easy access and retrieval of information.
- Facilitated communication between public sector services and administrative bodies to enhance collaboration and streamline processes.
- Updated company databases by inputting new employee contact information and employment details.
- Submitted timely reports which provided critical updates on various projects.
- Facilitated internal communication.
Camp Staff Member
Skouras Sports Camp
Halkidiki
2018.06 - 2021.08
- Group leader for children aged 6 to 16, ensuring their safety and engagement.
- Supported sports coaches in delivering engaging training sessions for participants.
- Organised dining hall logistics to ensure smooth meal service for campers and staff.
- Contributed to successful marathon and sports event planning as a volunteer.
Education
Vocational Diploma - Tourism and Hospitality Management
Public Institute of Vocational Training (IEK) of Evosmos
Thessaloniki, GreeceHigh School Diploma -
General Lyceum of Evosmos
Thessaloniki, GreeceSkills
- Espresso beverage service – Familiar with fundamental techniques in espresso and beverage service (beginner level)
- Wine service
- Reservation system operation
Certification
- Digital Marketing in Tourism – Social Media (UCERT Certified) KEK EDISINET, 2023
- ECDL – Computer Literacy Certification (UNICERT Certified) 2022
- ECPE – Certificate of Proficiency in English (C2 Level) University of Michigan, 2021
Affiliations
- travelling
- reading
- dancing
Additional information
References available upon request.
Timeline
Head waiter
Mandarin Oriental, Costa Navarino
2026.03 - Current
Head waiter/Hostess
Mandarin Oriental, Prague
2025.11 - 2026.01
Head waiter
Mandarin Oriental, Costa Navarino
2025.06 - 2025.10
Head waiter
Insula Alba Resort & Spa
2024.06 - 2024.11
Senior waiter
Insula Alba Resort & Spa
2023.06 - 2023.11
Office Assistant / Product Promoter
Meet Me Backstage
2022.10 - 2023.05
Administrative Assistant
LaGreen Forestry Projects
2021.09 - 2022.06
Camp Staff Member
Skouras Sports Camp
2018.06 - 2021.08
Vocational Diploma - Tourism and Hospitality Management
Public Institute of Vocational Training (IEK) of Evosmos
High School Diploma -
General Lyceum of Evosmos