ARGIRO RIGKOU
Philologist
AGII ANARGIRI
Summary
Highly motivated and versatile professional with a strong background in customer service, administrative support, and sales. Over 8 years of experience across diverse industries, including retail, telecommunications, and food services, demonstrating excellent organizational skills, a customer-focused mindset, and a results-oriented approach. Adaptability in hybrid and on-site environments, excelling in both customer-facing and back-office roles. With a proven track record in driving efficiency and customer satisfaction, I aim to contribute to organizations that value commitment, growth, and excellence.
Overview
11
11
years of professional experience
2031
2031
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Back Office Agent
efood
11.2023 - Current
- Secretarial support for the commercial department
- Contract management
- Updating and maintaining organizational records
- Supporting accounting tasks
- Creation of weekly/monthly reports
- Coordination of interdepartmental projects
- Preparation of presentations
Front Desk Administrator
Procordia Mobile Communications
11.2017 - 11.2023
- Customer care services
- Call center management
- Database registration and maintenance
- ERP and CRM management
- Email handling (Outlook)
- Processing of delivery notes, receipt cards, invoices, and vouchers
- Participation in project management activities
- Stock order
- Overseeing and organizing the reception area
Retail Sales Officer
Telemarketing SA
10.2014 - 07.2015
- Providing excellent customer service
- Highlighting product features and offering solutions to meet customer needs
- Managing customer complaints and resolving issues effectively
- Achieving sales targets
- Informing customers about promotions, discounts, and new products
- Managing and tracking the sales process
- Ensuring proper placement and presentation of products
- Maintaining the cleanliness and organization of the store
- Showcasing promotional materials (e.g., banners, stands)
Sales Promoter
Agora Promotions Ltd.
09.2013 - 12.2013
- Demonstrating product features and benefits to potential customers
- Providing detailed information about the product to address customer inquiries
- Promoting special offers, discounts, and campaigns to encourage purchases
- Interacting with customers to build relationships and generate interest
- Understanding customer needs and recommending suitable products
- Ensuring the proper display of promotional materials, banners, and product stands
- Maintaining cleanliness and organization of the promotion area
- Replenishing stock and ensuring products are adequately displayed
Education
Master of Education - MEd - Special Education and Teaching
Hellenic Open University
C2 - English Language
University of Central Lancashire
01.2007 - 01.2008
Bachelor's degree - Bachelor of Philosophy, Pedagogy & Psychology
National & Kapodistrian University of Athens
01.2010 - 01.2016
Skills
Microsoft Office
Project Delivery
Reporting & Analysis
Problem-solving skills
Organizational skills
Ensuring customer satisfaction
Certification
School Psychology
Timeline
Special Education
12-2023
Back Office Agent
efood
11.2023 - Current
School Psychology
12-2022
Front Desk Administrator
Procordia Mobile Communications
11.2017 - 11.2023
Retail Sales Officer
Telemarketing SA
10.2014 - 07.2015
ECDL PROGRESS
05-2014
Sales Promoter
Agora Promotions Ltd.
09.2013 - 12.2013
Bachelor's degree - Bachelor of Philosophy, Pedagogy & Psychology
National & Kapodistrian University of Athens
01.2010 - 01.2016
C2 - English Language
University of Central Lancashire
01.2007 - 01.2008
Master of Education - MEd - Special Education and Teaching
Hellenic Open University
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