Aristi Kotsia
Athens
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Retail Customer Service Officer
CHRISOS Furs
01.2016 - 01.2019
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Kept customer spaces clean, neat and organized for maximum appeal.
Digital Marketing - Consulting
AIRTHINX, IAQ
01.2019 - 03.2020
- Collaborated with internal departments to build digital experiences and achieve marketing goals.
- Managed marketing campaigns to cultivate brand awareness and drive website traffic.
- Monitored and optimized advertising campaigns using Google, Facebook and Bing.
- Masterminded highly successful digital strategies for various platforms to attract customer engagement.
- Increased customer engagement through social media.
- Employed web analytics to evaluate campaign success and identify opportunities and key performance trends.
E-Shop Manager - Retail Customer Service
KIKA Boutique
06.2020 - 06.2021
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Described product to customers and accurately explained details and care of merchandise.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Created and reviewed invoices to confirm accuracy.
E-Shop Manager - Retail Customer Service
SEKOIA Boutique
06.2021 - 08.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
E-shop Manager - Design Wordpress
FOTINI KATSIOU Atelier
07.2021 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Social Media Manager
HUG Boutique
05.2023 - Current
- Designed and implemented social media strategies to align with business goals.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
WordPress Teacher
The Jokers
05.2022 - Current
- Incorporated multiple types of teaching strategies into web classroom.
- Advised and counseled students to help them develop skills and knowledge required to manage their own e-shop.
SFBB - Internship
OTE
10.2021 - 03.2022
- Interacted with customers by phone, email, or in-person to provide information.
Telephone Customer Service
Cosmote
05.2022 - 03.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Educated customers on company systems, form completion, and access to services.
Personal Assistant to the Chief Executive Officer
OTE
03.2023 - Current
- Coordinated events, prepared agendas and managed schedule for CEO.
- Booked travel by coordinating and reserving transportation and lodging.
- Answered incoming phone calls and emails, and presented urgent requests for timely response.
- Transcribed dictated information to provide clearly written communication.
- Planned business and social itineraries by managing personal calendar.
- Managed household budget by paying bills and balancing checking account.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Answered high volume of phone calls and email inquiries.
- Filed paperwork and organized computer-based information.
- Handled incoming and outgoing mail, email and faxes.
Education
Bachelor of Science - Computer Engineering
Informatics Engeneering - TEI
Kastoria09.2015
Fashion & Visual Merchandising -
Moore College of Art & Design
Philadelphia,PADigital Marketing -
BOF - The Business of Fashion
Philadelphia, PAGoogle Grow Greek -
GOOGLE GROW GREEK TOURISM ONLINE
ThessalonikiDigital Marketing -
DIGITALENT, Digital Marketing Business Skills
AthensE-shop Development -
Accounting Studies
AthensWordpress (Website/Blog) -
Invelop Skills - Κέντρο Δια Βίου Μάθησης
AthensFashion Design -
Pansik
ThessalonikiSkills
- Maintenance and Repair
- Planning and Coordination
- Active Listening
- Multitasking Abilities
- Problem-Solving
- Training and Development
- MS Office
- Organization and Time Management
- Written Communication
- Google Workspace
- Teamwork and Collaboration
- Staff Training
- Microsoft Excel
- Problem-Solving Ability
- Manager Coaching and Training
- Marketing Promotions
Personal Information
- Gender: Women
- Date of Birth: 03/17/1997
Languages
Greek
Native language
English
Proficient
C2
Timeline
Social Media Manager
HUG Boutique
05.2023 - Current
Personal Assistant to the Chief Executive Officer
OTE
03.2023 - Current
WordPress Teacher
The Jokers
05.2022 - Current
Telephone Customer Service
Cosmote
05.2022 - 03.2023
SFBB - Internship
OTE
10.2021 - 03.2022
E-shop Manager - Design Wordpress
FOTINI KATSIOU Atelier
07.2021 - Current
E-Shop Manager - Retail Customer Service
SEKOIA Boutique
06.2021 - 08.2021
E-Shop Manager - Retail Customer Service
KIKA Boutique
06.2020 - 06.2021
Digital Marketing - Consulting
AIRTHINX, IAQ
01.2019 - 03.2020
Retail Customer Service Officer
CHRISOS Furs
01.2016 - 01.2019
Bachelor of Science - Computer Engineering
Informatics Engeneering - TEI
Fashion & Visual Merchandising -
Moore College of Art & Design
Digital Marketing -
BOF - The Business of Fashion
Google Grow Greek -
GOOGLE GROW GREEK TOURISM ONLINE
Digital Marketing -
DIGITALENT, Digital Marketing Business Skills
E-shop Development -
Accounting Studies
Wordpress (Website/Blog) -
Invelop Skills - Κέντρο Δια Βίου Μάθησης
Fashion Design -
Pansik
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