Arsen Topalaja
Thessaloniki
Summary
Applied Psychology graduate and hospitality professional with 7 years of experience working in hotels in Santorini and Paros. Strong experience of various hotel departments such as reception, supply management, housekeeping oversight, staff hiring, training and coordination and conflict resolution. Have worked exclusively in multicultural environments with international coworkers and clientele. I am currently looking for work in tourism, but I am open in considering other sectors that can provide a challenging work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hotel Manager
Polos Hotel (Hotelbrain)
04.2024 - 10.2024
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Developed partnerships with local restaurants and bars to create exclusive offers and packages for hotel guests.
- Monitored and evaluated performance of personnel to ensure compliance with standards.
- Maintained strict adherence to budgetary guidelines while allocating resources effectively across departments.
- Management and order of supplies through correspondence with partner agencies.
- Oversaw daily financial transactions, ensuring accuracy in billing and improving hotel’s financial health.
- Responded to guest complaints with effective solutions, turning potential negative experiences into positive ones.
- Managed email correspondence between partner agencies and hotel departments.
Hotel Manager
San Antonio Summer House (Hotelbrain)
04.2023 - 10.2023
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Monitored and evaluated performance of personnel to ensure compliance with standards.
- Oversaw daily financial transactions, ensuring accuracy in billing and improving hotel's financial health.
- Responded to guest complaints with effective solutions, turning potential negative experiences into positive ones.
- Management and order of supplies through correspondence with partner agencies.
Receptionist
Prime Suites
04.2022 - 10.2022
- Management and coordination of staff
- Presentations of the island including useful information, tips, suggestions for restaurants and entertainment, promotion of excursions and services for each arrival.
- Management of reservations, concierge services and management of customer complaints.
- Supervision and guidance of housekeeping and maintenance work.
Receptionist
Musses Cycladic Suites
05.2021 - 10.2021
- Optimization of hotel operations and facilitation of cooperation between the other two hotels under the same ownership.
- Management and coordination of hotel staff.
- Presentations of the island including useful information, tips, suggestions for restaurants and entertainment, promotion of excursions and services for each arrival.
- Management of reservations, concierge services and management of customer complaints.
- Supervision and guidance of housekeeping and maintenance work.
Receptionist
Amoudi Villas
05.2020 - 10.2020
- Optimization of hotel operations and facilitation of cooperation between the other two hotels under the same ownership.
- Implementation of covid-19 protection measures.
- Management and order of product supply
- Presentations of the island including useful information, tips, suggestions for restaurants and entertainment, promotion of excursions and services for each arrival.
- Management of reservations, concierge services and management of customer complaints.
- Supervision and guidance of housekeeping and maintenance work.
Receptionist
Amoudi Villas
03.2019 - 11.2019
- Management and order of product supply.
- Management and coordination of staff.
- Overseeing the efficient operation of the kitchen and breakfast area.
- Presentations of the island with useful information, tips, suggestions for restaurants and entertainment as well as promotion of excursions and services for each arrival separately.
- Management of reservations, concierge services and management of customer complaints.
- Supervision and guidance of housekeeping and maintenance work.
Receptionist
Musses Cycladic Suites
06.2018 - 11.2018
- Greeted incoming visitors and customers professionally and provided friendly assistance.
- Presentations of the island with useful information, tips, suggestions for restaurants and entertainment as well as promotion of excursions and services for each arrival separately.
- Management of reservations, Concierge services and management of customer complaints.
Education
Bachelor of Science - Applied Psychology
Mediterranean College / University of Derby
Thessaloniki05-2025
Associate of Arts - Social Theology
Aristotle University
Thessaloniki05-2022
High School Diploma - Humanities
2nd General Lyceum
Thessaloniki06.2015
Skills
- French – Intermediate (B2)
- English – Advanced (IELTS Band 800/900)
- Guest Relations Management / Complaint Resolution
- Teamwork / Collaboration
- Multitasking Ability
- Ability to promote excursions / rentals / entertainment packages
- Communication Skills
- Computing skills, (Excel, PowerPoint, Word, SPSS)
- Driver's License
- Hoteliga / Clock PMS/ Pylon Hotel Management
- Conduction of Research/ Reports
Certification
- Neuroplasticity Course
- UDEMY PLATFORM - Course completion Certificate
- 2020
Hobbies
Reading (Psychology, Politics,History, Economy and International Relations)
Sports (Tennis, Padel, Football, Fitness)
Cinema
Cooking
Timeline
Hotel Manager
Polos Hotel (Hotelbrain)
04.2024 - 10.2024
Hotel Manager
San Antonio Summer House (Hotelbrain)
04.2023 - 10.2023
Receptionist
Prime Suites
04.2022 - 10.2022
Receptionist
Musses Cycladic Suites
05.2021 - 10.2021
Receptionist
Amoudi Villas
05.2020 - 10.2020
Receptionist
Amoudi Villas
03.2019 - 11.2019
Receptionist
Musses Cycladic Suites
06.2018 - 11.2018
Bachelor of Science - Applied Psychology
Mediterranean College / University of Derby
Associate of Arts - Social Theology
Aristotle University
High School Diploma - Humanities
2nd General Lyceum
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