Artemis Bali
Guest Services Officer
Corfu
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
2
2
years of professional experience
Work History
Guest Service Officer
Royal Caribbean International
11.2023 - 12.2024
- Greets all guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, taking the time to understand all requests in detail. Responds to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively.
- Assisted guests by furnishing information and directions to casino, gift shop, and dining areas.
- Maintains current knowledge of all ship’s regular events and special functions by reviewing all available data to provide guests with accurate and up-to-date information to answer questions and handle any special requests.
- Provides cash and guest account services at Guest Services desk such as accepting cash payments, cashing personal or Traveller’s checks or exchanging foreign currencies. Follows established procedures to maintain, safeguard, balance and reconcile, assigned cash float. Assists guests during boarding and departure process, including establishing onboard credit, assisting with Shore Excursion ticket purchases and closing of guest accounts.
- Provides all services of Guest Services desk; including, but not limited to: tracing missing luggage, cash services, safety deposit box service, lost and found service, printing and issuing of guest Sea Pass cards, and broadcasting ships announcements.
- Assists guests with immigration and customs procedures and forms.
- Proper telephone etiquette is a key requirement. Must ensure that telephones are answered promptly using positive and clear English communication, using guest name when possible. Responsible for spending time manning Telecom exchange as deemed required by Guest Services Management
Front Desk Agent
Corfu Holiday Palace
03.2023 - 10.2023
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Developed and maintained positive relationships with guests for satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Agent
Domes Miramare, A Luxury Collection Resort
07.2021 - 09.2022
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed approximately 30 incoming calls, emails per day from customers
Hotel Receptionist
Park Plaza Westminster Bridge London Hotel
09.2017 - 02.2018
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Hotel Front Desk Receptionist
Louis Ionian Sun
06.2017 - 09.2017
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collected room deposits, fees, and payments.
- Resolved service-related problems and documented actions in system.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Completed late check-ins and directed guests to rooms and facilities.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Education
Bachelor of Science - International Tourism And Hospitality Management
University of Sunderland
Sunderland, United Kingdom05-2020
Skills
- Professional appearance
- Complaint handling
- Reservation management
- Strong interpersonal skills
- Check-in coordination
- Room charging
- Loyalty promotion
- Room availability
- Cash handling experience
Accomplishments
- Achieved 2 times Star of The Week within Royal Caribbean Odyssey of the Seas
Languages
Greek, English
Native language
German
Intermediate
B1
Swedish
Intermediate
B1
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureTimeline
Guest Service Officer
Royal Caribbean International
11.2023 - 12.2024
Front Desk Agent
Corfu Holiday Palace
03.2023 - 10.2023
Front Desk Agent
Domes Miramare, A Luxury Collection Resort
07.2021 - 09.2022
Hotel Receptionist
Park Plaza Westminster Bridge London Hotel
09.2017 - 02.2018
Hotel Front Desk Receptionist
Louis Ionian Sun
06.2017 - 09.2017
Bachelor of Science - International Tourism And Hospitality Management
University of Sunderland
Similar Profiles
Alexander FerbyAlexander Ferby
Hotel Director - Hotel Management at Royal Caribbean InternationalHotel Director - Hotel Management at Royal Caribbean International
Adam TalaveraAdam Talavera
Island Operation Specialist at Royal Caribbean InternationalIsland Operation Specialist at Royal Caribbean International
FRANCES MAE G. ZETAFRANCES MAE G. ZETA
Restaurant Waiter at Royal Caribbean InternationalRestaurant Waiter at Royal Caribbean International