ARTURS REINHOLDS
Corporate Trainer
Athens
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Corporate Trainer
Foundever
11.2023 - Current
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Collaborated with management to identify company training needs and scheduling.
- Delivered new hire trainings, supervised and coached new hires during nesting period and provided continuous support in production. (26 new personnel for various roles over 8 waves)
- Delivered necessary refresher trainings to maintain and improve employee performance.
Technical Support Agent
Teleperformance
09.2022 - 11.2023
- Guided users through troubleshooting steps, ensuring quick resolutions for customers (daily resolved in average between 20 to 30 emails, while actively supporting also chats and calls).
- Diagnosed and resolved technical issues, improving client satisfaction and retention for support teams.
- Filled in clear and concise documentation that improved customer understanding and reduced repeat inquiries.
Assistant Waiter
Sani/Ikos Group
06.2021 - 08.2022
- Supported waitstaff by promptly clearing plates, refilling drinks, and attending to any additional requests from guests.
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Customer Service Supervisor
Ryanair
03.2018 - 05.2021
- Ensured compliance with aviation regulations and company policies during flight operations, maintaining a strong safety record.
- Handled escalated passenger complaints professionally, taking proactive measures to resolve conflicts while preserving positive relationships with customers.
- Coordinated timely delivery of food and beverages to passengers.
- Conducted thorough pre-flight and post-flight checks of cabin equipment, maintaining safety standards and reporting any discrepancies.
- Provided leadership to cabin crew members, fostering teamwork and enhancing performance through effective communication.
Cabin Crew
Ryanair
Wroclaw, Poland
05.2016 - 02.2018
- Assisted passengers with boarding and disembarking procedures to ensure smooth transitions.
- Conducted safety demonstrations to familiarize passengers with emergency procedures and equipment.
- Served food and beverages to passengers, accommodating special requests when possible.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
Education
- Culture Manager (Event Leading)
LCA Latvian Culture College
Riga, Latvia 04.2001 -
Bachelor - History
Rezekne Academy of Technologies
Rezekne, Latvia 04.2001 -
High School Diploma -
Mazsalaca Secondary School
Mazsalaca, Latvia 09.1997 - 06.2009
Skills
- Workplace safety management
- Forklift operations
- Verbal and written communication
- Customer service
- Staff training and development
- Task prioritization
Certification
First Aid Certification
Additional Information
Participated in multiple Erasmus+ projects - Youth Exchanges in Poland (twice), Greece, Italy and Romania and also EVS (European Voluntary Service) in Bulgaria (2 months), Poland (2 months) and Georgia (6 months).
Timeline
Corporate Trainer
Foundever
11.2023 - Current
Technical Support Agent
Teleperformance
09.2022 - 11.2023
Assistant Waiter
Sani/Ikos Group
06.2021 - 08.2022
Customer Service Supervisor
Ryanair
03.2018 - 05.2021
Cabin Crew
Ryanair
05.2016 - 02.2018
- Culture Manager (Event Leading)
LCA Latvian Culture College
04.2001 -
Bachelor - History
Rezekne Academy of Technologies
04.2001 -
High School Diploma -
Mazsalaca Secondary School
09.1997 - 06.2009
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