Aspasia Tzigkou

• Participating to projects and UAT related to dispute management solution
• Analyzing fraudulent card transactions in order to collect data and inform merchants so as to prevent losses
• Register the internal procedures related to disputes and any other operational process
• Acquired excellent knowledge of the Operating Regulations of Visa, MaterCard, American Express, China Union Pay and Diners and handling disputes efficiently
• Reporting all incoming and outgoing disputes.

• Gained experience in all European Banking Industry
• Developed the operational system of disputes issues (Issuing and Acquiring)
• Handling disputes of Visa, MasterCard, American Express, Japan Central Bank efficiently
• Reporting incoming and outgoing disputes
• Assessing the Risk of onboarding merchants
• Monitoring of Acquiring fraud alerts
• Specializing in the knowledge of the International Organizations' Rules, payment methods and processing
• Reporting merchants in MasterCard Match
• Training junior colleagues in Risk Operations and in our internal systems
• Preparing and analyzing statistics for submission to Bank of Greece
• Supervision of dispute handling from analysts.

• Gained expertise in the field of Retail Fraud and Risk assessment, dispute management, ATM fraud operations, Cards and online banking transactions' safety and protection
• Acquired excellent knowledge in the field of Visa, MasterCard and China Union Pay transaction systems
• Handled successfully numerous fraud incidents; i.e
• Phishing, skimming, bin attacks with success
• Completed all dispute requests and other administrative tasks consistently and timely
• Cross checked internal accounts of the bank in order to come to an agreement.

• Gained experience in customer service
• Multitasking as a pleasant personality, be able to deal with emergencies in a timely and effective manner, while streamlining office operations
• Learned Sysco program epitom.net.

• Gained experience in Retail Industry
• Developed communication skills.

• Gained good communication, customer service. relationship-building, teamworking, organization, time management and negotiation skills.

Volunteer work to a non-governmental organization, that has as a goal to improve the quality of life of patients with psoriasis.

Volunteer work to an independent Non Governmental Organization, whose main goal is the design, application and implementation of humanitarian programs and medical interventions.