Atef Amdouni
Customer Service Specialists
Athens
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Support Specialist
Booking.com HQ
Athens, Attica
2023.10 - 2024.11
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Customer Sales and Service Expert
Webhelp/Voyage-privé
2021.05 - 2023.08
- Plan and sell transportations, accommodations, insurance and other travel services
- Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations
- Book transportation, make hotel reservations and collect payment/fees
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages
Customer Service Representative
Webhelp/Qonto
2020.01 - 2021.02
- Provide exceptional customer service and support of our Electronic Banking products and services, including ACH, VISA debit card, wire transfers, online banking, mobile banking, voice banking and eStatements
- Provide support to our consumer and business customers as well as our Retail and Lending departments
- Process, verify and reconcile the electronic banking transactions to ensure accuracy and adherence to policies, procedures and bank regulations
Technical Support Specialist
Teleperformance/Norton
2018.08 - 2019.12
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Technical Support/sale/Itunes
Teleperformance/Apple
2016.04 - 2018.07
- Serves customers by providing product and service information and resolving product and service problems
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
Sales Agent
C Discount
2013.02 - 2015.11
- Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
- Increased sales revenue by developing and maintaining strong client relationships.
- Conducted product demonstrations for potential clients, showcasing unique features and benefits that led to increased sales.
Education
BBA - Business Administration
Faculty of Human And Social Sciences of Tunis
Tunisia 2024.07 - 2012.07
Skills
Customer service
Communication skills
Bilingual
Software troubleshooting
Timeline
BBA - Business Administration
Faculty of Human And Social Sciences of Tunis
2024.07 - 2012.07
Customer Support Specialist
Booking.com HQ
2023.10 - 2024.11
Customer Sales and Service Expert
Webhelp/Voyage-privé
2021.05 - 2023.08
Customer Service Representative
Webhelp/Qonto
2020.01 - 2021.02
Technical Support Specialist
Teleperformance/Norton
2018.08 - 2019.12
Technical Support/sale/Itunes
Teleperformance/Apple
2016.04 - 2018.07
Sales Agent
C Discount
2013.02 - 2015.11