Athanasios Kakouratos

• Executes private tours according to guests preferences and wants.
• Guides individuals in semi-private or private groups on sightseeing tours or through places of interest on the island of Santorini
• Collect payments upon the arrival of the individuals in cash or through cards.
• Manages time and people for the smooth and pleasant flow of the tours by providing assistance, storytelling, satisfaction, & building strong rapport.
• Performs successful walking and bus tours, exceeding guest's satisfaction by answering all questions of the groups.
• Provides historical and traditional content about Santorini's timeline and history, volcanic activity, and Greek folklore (with or without microphone)
  
  
  
  
  
  
  
  
  
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  Presents important statistics and numbers regarding tourism, history, and wine production on Santorini Island.
  
  Accomplishes both morning and afternoon tours in the English language.
  
  Prepares the list of the vehicle movements daily based on partners' pre-bookings, including arrivals and departures of the guests from the port or airport and vice versa.
  
  Sent departure confirmations to the hotels with the time of the pickupand direction to inform the guests accordingly.
  
  Carries out quests arrivals in both English and Spanish by providing information regarding the island and also the company's services with the aim of satisfying them.

Acted as the first point of contact between guests and the hotel, processing check-ins, answering guest inquiries, and direct phone calls. Coordinated travel plans by providing information and reserving taxis or other transfers. Sold day trips of our vendors and contributed to making quests feel valued. Promoted hotel's food & beverage outlets, and beach facilities. Confirmed and created room reservations for in-house and/or other interested parties such as walk-ins, and corporate and leisure travelers. Pre-approved online reservations and registered respectively notes.

• Checked rooms before guests' arrivals and archived guests’ related documents such as registration forms, invoices and cash/Pos receipts into the corresponding folders among arrivals, in-house, checked-out and invoices envelopes.
• Registering guests into the PMS system and providing information regarding the resort facilities and operating hours.
• Answering phone calls by providing information and/or transferring them into the respective resort department.
• Managing guests' reservations, car, taxi transfers and providing recommendations whenever was necessary.
• Cross-checked existing reservations with arrival list reports to secure that special requests and provision of food have been communicated well to the housekeeping and F&B departments respectively.

• Codesigned and teach structured courses targeting vulnerable populations, refugees, and migrants in English.
• Provided purposeful academic and practical support of fundamental fields in hospitality.
• Front office, Housekeeping, Food and beverage service, HR, Sales & Marketing, Maintenance, Inventory, Safety and Opera PMS workshop.
• Professional behavior / appearance and few more specialized syllabi about accounting and revenue management.

• Collaborated with guests and villa owners, to finalize the villa guides for each distinct reservation. Liaised with differend kind of vendors, to add value and comfort towards the guests. Performed email and phone communication with stakeholders. Stored and counted supplies of the personal care toiletries for the guests.
• Assigned with challenging last minutes purchases, for loyal repeaters or VIP guests to enhance quest experience.
• Performed cost efficient and smart purchases, reducing vendor expenses, while maximizing guest satisfaction covering all special requests.
• Performed very good guest services by arranging quest additional services, which reflected towards companies’ profitability and quests needs. Assisted and executed any administrative or invoices accounting project assigned to me and/or my team.

• Posted new inventory and/or updated existing ones including photos, content, prices, and availability across several real estate platforms targeting the American market and promoting accuracy and aesthetic quality for the startup's marketing efforts.
• Executed prompt and accurate, my daily lists by large volume of digital inventories, working during the East U.S time zone.

• Communicated with hotel personnel around the Globe to reconfirm bookings, ensuring that all booking details and guest requests were in place in hotels' property management systems. Collected hotel data to appear detailed and precise in Excite Holidays' databases.
• Reached and exceeded my daily departmental KPIs by 5 - 10 %
• Exceeded daily team departmental KPI's by 20% for 5 consecutive months

• Increased revenue and maximized customer conversion by resolving content, availability, and rate issues
• Provided hospitality revenue management practices and advise towards lodging partners
• Analyzed financial, contractual and reservation queries while maintaining good relationships with existing lodging partners
• Performed rate renewals immediately to secured promotional offers for the marketing and sales efforts, rate renewals and negotiated competitive rates and additional inventory over high demand periods